Fraud Awareness
Thank you for joining our effort to combat online fraud. DHL goes to great lengths to protect our customers from fraud. If you suspect having received fraudulent emails, SMS or found a website or social media account that tries to pass off as DHL, we encourage you to let us know at your earliest convenience, so that we can quickly take actions to stop the fraud.
Please report all suspicious activity to our dedicated Anti-Abuse Mailbox at phishing-dpdhl@dhl.com following the below instructions.
We thoroughly investigate every report of suspected fraud, but generally, will not respond to personal inquiries. If you have questions regarding the status of a shipment or an invoice, please direct those to our customer support.
Fraudulent Email
Below are some indicators that can help you assess whether the received email is fraudulent.
- Official DHL communication is always sent from @dhl.com, @dpdhl.com, @dhl.de, @dhl.fr, @dhl-news.com or another country domain after @dhl.
Note! Be aware of spoofed phishing emails sent from fake email addresses using DHL legitimate domains. In such cases, when the sender appears legitimate, but the email still seems suspicious, always inspect the content of the email for anomalies such as an urgent tone, grammatical errors, unfamiliar URLs or attachments. Please refrain from clicking on any unknown links or opening attachments that seem suspicious. - We never use @gmail, @yahoo or other free email services to send emails.
- We never link to a website other than our own starting with for example https://dhl.com/, https://dpdhl.com/, https://dhl-news.com/, or a country/campaign website
From a desktop computer:
Drag & Drop the suspicious email into a new message and send it to phishing-dpdhl@dhl.com as attachment. If the “drag & drop” feature is not available in your email client, please follow this guide that includes some of the most used email clients on how to forward email attachments. To effectively shut down the fraudulent service, we need complete mail headers which are not included in a forwarded message.
From a mobile device:
- Forward the message to us. If feasible, please always send the suspected email from a desktop as attachment including complete mail headers.
- Report the message as spam within your mail app, so that your mail provider can take appropriate actions.
Fraudulent SMS
- SMS Scams often include a shortened URL e.g. starting with https://bit.ly/ to obfuscate the final destination of the link.
- The sender number is not visible, instead you find a generic name such as “Delivery”.
- The phone number starts with a a country prefix outside of an expected territory (e.g. +235).
Send a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message.
Fraudulent Social Media Accounts Incl. WhatsApp
- The account is lacking a sign of verification (e.g. there is no blue badge).
- The account attempts to continue the communication over an encrypted channel such as Whatsapp or Telegram.
- The account is only a couple of weeks old.
- The account offers “free Visa”, “free flights” or to “double your investment”.
- The account does not make use of an adequate profile picture (DP/DHL Logo) and background picture.
- Please report the social media account/post destination (URL) or phone number to phishing-dpdhl@dhl.com.
- If available, report the account/post directly to the social media channel as fraud.
Hacked DHL Accounts
If you receive unexpected messages alerting you over changes to your account, such as address changes or password reset notifications that were not triggered by yourself, it is possible that hackers are trying to take over your account.
- Login to your account and change the password
- If you lost access, please report this incidence via customer support
Fraudulent Email
Below are some indicators that can help you assess whether the received email is fraudulent.
- Official DHL communication is always sent from @dhl.com, @dpdhl.com, @dhl.de, @dhl.fr, @dhl-news.com or another country domain after @dhl.
Note! Be aware of spoofed phishing emails sent from fake email addresses using DHL legitimate domains. In such cases, when the sender appears legitimate, but the email still seems suspicious, always inspect the content of the email for anomalies such as an urgent tone, grammatical errors, unfamiliar URLs or attachments. Please refrain from clicking on any unknown links or opening attachments that seem suspicious. - We never use @gmail, @yahoo or other free email services to send emails.
- We never link to a website other than our own starting with for example https://dhl.com/, https://dpdhl.com/, https://dhl-news.com/, or a country/campaign website
From a desktop computer:
Drag & Drop the suspicious email into a new message and send it to phishing-dpdhl@dhl.com as attachment. If the “drag & drop” feature is not available in your email client, please follow this guide that includes some of the most used email clients on how to forward email attachments. To effectively shut down the fraudulent service, we need complete mail headers which are not included in a forwarded message.
From a mobile device:
- Forward the message to us. If feasible, please always send the suspected email from a desktop as attachment including complete mail headers.
- Report the message as spam within your mail app, so that your mail provider can take appropriate actions.
Fraudulent SMS
- SMS Scams often include a shortened URL e.g. starting with https://bit.ly/ to obfuscate the final destination of the link.
- The sender number is not visible, instead you find a generic name such as “Delivery”.
- The phone number starts with a a country prefix outside of an expected territory (e.g. +235).
Send a screenshot of the suspicious SMS to phishing-dpdhl@dhl.com, include the suspicious phone number in the message.
Fraudulent Social Media Accounts Incl. WhatsApp
- The account is lacking a sign of verification (e.g. there is no blue badge).
- The account attempts to continue the communication over an encrypted channel such as Whatsapp or Telegram.
- The account is only a couple of weeks old.
- The account offers “free Visa”, “free flights” or to “double your investment”.
- The account does not make use of an adequate profile picture (DP/DHL Logo) and background picture.
- Please report the social media account/post destination (URL) or phone number to phishing-dpdhl@dhl.com.
- If available, report the account/post directly to the social media channel as fraud.
Hacked DHL Accounts
If you receive unexpected messages alerting you over changes to your account, such as address changes or password reset notifications that were not triggered by yourself, it is possible that hackers are trying to take over your account.
- Login to your account and change the password
- If you lost access, please report this incidence via customer support
Local Alerts
Warning! Cases of fake couriers and fraud attempts
We take care about our Customers and carried shipments. If you have any doubts about the reliability of the performed services by DHL, particularly in cases when a recipient of transaction urges that he will send courier "because has signed an agreement with the courier".
What besides this may raise doubts:
- forged bill of lading (waybill delivered by the courier at pickup should come up with a pulley or copiable compilations carbonless)
- courier uniform or lack of it,
- lack of DHL ID,
- vehicle without markings and DHL logos.
If you have any doubt before sending a shipment or paying on delivery verify this service by informing the waiting courier.
Contact our Customer Service. Please provide us waybill number and courier details.
Our Security Department cooperates with authorities in matters relating to fraud, extortion, etc. We help the victims who report to the Police cases of fraud and scams.
False electronical invoices warning
Please be informed about a fraudulent emails, which suggest that DHL want to contact with you or want to deliver a shipment. Currently you might receive email titled "eFaktura DHL Express" sent by efaktura@dhl.com.pl. This massage contains attachment which may infect your computer. Do not click any hyperlinks or open any attachments within the email.
False electronical invoices warning
In the network there is a new virus pretending to be the sender of the DHL Express. Do not open attachments, and send the information to us.
Warning! False announcements for jobs
Dear Customers, please be advised that on the Internet can be found job boards at DHL, which are not published by us. Please be advised that DHL will never ask for credit card scan. If the notice does not contain the contact details of referral directly to DHL, please check carefully.
Warning! Cases of fake couriers and fraud attempts
We take care about our Customers and carried shipments. If you have any doubts about the reliability of the performed services by DHL, particularly in cases when a recipient of transaction urges that he will send courier "because has signed an agreement with the courier".
What besides this may raise doubts:
- forged bill of lading (waybill delivered by the courier at pickup should come up with a pulley or copiable compilations carbonless)
- courier uniform or lack of it,
- lack of DHL ID,
- vehicle without markings and DHL logos.
If you have any doubt before sending a shipment or paying on delivery verify this service by informing the waiting courier.
Contact our Customer Service. Please provide us waybill number and courier details.
Our Security Department cooperates with authorities in matters relating to fraud, extortion, etc. We help the victims who report to the Police cases of fraud and scams.
False electronical invoices warning
Please be informed about a fraudulent emails, which suggest that DHL want to contact with you or want to deliver a shipment. Currently you might receive email titled "eFaktura DHL Express" sent by efaktura@dhl.com.pl. This massage contains attachment which may infect your computer. Do not click any hyperlinks or open any attachments within the email.
False electronical invoices warning
In the network there is a new virus pretending to be the sender of the DHL Express. Do not open attachments, and send the information to us.
Warning! False announcements for jobs
Dear Customers, please be advised that on the Internet can be found job boards at DHL, which are not published by us. Please be advised that DHL will never ask for credit card scan. If the notice does not contain the contact details of referral directly to DHL, please check carefully.
Fraudulent Use of the DHL Brand
Attempts have been made to defraud Internet shoppers by the unauthorized use of the DHL name and brand via email communications and graphics which appear, on the surface, to have originated from DHL.
In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.
The only payments DHL requests via email or SMS are for customs duties and taxes. This process includes a safety measure where an OTP is sent to the consignee’s registered contact before processing the payment.
This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.
DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.