Dear User,

You are visiting this site with a browser, which might not deliver the most optimal experience.

You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome.

TRACK & TRACE

Please enter your tracking number(s)


Frequently Asked Questions

for Track and Trace

  • A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking.  

    Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID.
    If not, please contact your shipper or online shop.

    For examples of the tracking numbers used on DHL shipments, please click here

  • They should appear within 24-48 hours of receiving the tracking number. As a rule, they appear when the shipment reaches our facility.

  • Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). If your tracking ID is not working, please contact your shipper or online shop.

  • If you do not have a tracking number, we advise you to contact your shipper. If you have other reference numbers, they may work in the tracking system of the branch responsible for the shipment, e.g. DHL Express or DHL Freight.

Frequently Asked Questions

for Track and Trace

  • Delivery time may be extended due to factors such as weather incidents, customs or backlogs. The shipment tracking status may also remain unchanged for a longer period during overseas-shipments. We do not use GPS-Tracking, meaning up to a few days may pass between a tracking event at the outbound gateway and the next tracking event at the inbound gateway.

    If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. The shipper or online shop can start an investigation for lost items.

  • Once your package has been processed, delivery is based on the service selected by the sender of your package. This is usually no longer than 2-3 business days.

  • Sometimes several shipments use the same tracking number. If that is the case, we display the first ten results. Please try using a pieceID / container number if available.