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Frequently Asked Questions

for Track & Trace

  • A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking.  

    Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID.
    If not, please contact your shipper or online shop.

    For examples of the tracking numbers used on DHL shipments, please click here

  • They should appear within 24-48 hours of receiving the tracking number. As a rule, they appear when the shipment reaches our facility.

  • Please make sure you entered the correct tracking number in the correct format (explanations and examples of national and international tracking numbers are further up this site). If your tracking ID is not working, please contact your shipper or online shop.

  • If you do not have a tracking number, we advise you to contact your shipper. If you have other reference numbers, they may work in the tracking system of the branch responsible for the shipment, e.g. DHL Express or DHL Freight.