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TRACK & TRACE

Please enter your tracking number(s)

Frequently Asked Questions

A tracking number or ID is a combination of numbers and possibly letters that uniquely identifies your shipment for national or international tracking.  

Usually, the shipper or online shop is able to provide the tracking number or ID. If you have ordered a product in an online shop, the confirmation email or shipment tracking notification often contains the tracking number or ID. If not, please contact your shipper or online shop.

Tracking events usually appear 24-48 hours after receiving the Track and Trace ID. In general, once the shipment has reached our facility, a tracking event will appear.

Please make sure you entered the correct tracking number in the correct format: Check for minimum length of 5 characters, and if there are any special characters in your input. Tab, comma, space and semicolon are understood as separators between several tracking IDs.

If your tracking ID is not working, please contact your shipper or online shop.

If you do not have a tracking number, we advise you to contact your shipper. However, if you have other shipping reference numbers, they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). 

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For other Tracking options:

Track DHL Parcel (starts with 2 letters e.g. 3SBCC000123456, CY111111111DE) – Cargus or Poșta Română

Track DHL Express (10 digits e.g. 1234567890 or JJD0099999999)

Track DHL eCommerce (10 to 39 digits, starts with letters e.g. GM99999999999)

Track DHL Global Forwarding (e.g. 1234567, 1AB12345, ABC123456, 123-12345678)

Track DHL Freight (e.g. ABC-DE-1234567, 1234-12345, 123456789)

For more examples of the tracking numbers used on DHL shipments, please click here