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Electric Vehicles Aftermarket & Customer Service Promises

This was the fourth in our series of DHL EV TV webinars.

This virtual seminar provided viewers with critical insights including warehousing, transportation and reverse logistics, covering topics essential to auto-mobility logistics professionals including aftermarket supply chain managers and designers.

Electrification brings its own set of challenges, and because of that, we encourage you to discover how to super-charge your EV aftermarket logistics with a sustainable EV reverse logistics set up. Explore the concept of a shared EV aftermarket network and learn from the recent aftermarket experiences of a leading luxury vehicle manufacturer.

Watch the Full Webinar on Demand


Fabio Sacchi

VP Commercial Business Development, DHL Team EV

Toby Groom

EV Logistics Program Lead, DHL CSI

Roman Niebauer

Director Business Development Auto Mobility Sector DHL Supply Chain EMEA

Elena Sumanaru

GMNC Industry Director Auto-Mobility, Engineering & Manufacturing Sectors

  • Fabio Sacchi is VP of  Commercial Business Development for DHL Team EV. His work focuses on Global Customer Management & Sub-Sector (Commercial Vehicles) as well as new development and logistic solutions that fit emerging customer's business models. Fabio’s career spans over 20 years in the Transportation and Logistics Industry, 15 of which were dedicated to automotive. Thanks to his experience he has become an expert in Freight Forwarding, Express, and Supply Chain, supporting innovation and solutions applied specifically to the automotive sector. He has endorsed different management responsibilities during his career which took him to every corner of the world.

  • Toby Groom is passionate about evolution in the logistics industry, especially relating to developments in the field of EV Logistics. He is a trusted value creator and communicator, who enables and actualizes customer focused concepts with integrity, in a stakeholder orientated professional manner.

    Toby has been with DHL for 20+ years, with intimate experience in logistics operations, solution consulting and design, and customer development. He has a background in the Technology, Life Sciences & Auto-Mobility sectors, which provides a rounded perception on the growing EV Logistics market leveraging experience of similar journeys in parallel industries. He is currently leading the EV Logistics Program within DHL Customer Solutions & Innovation and, together with the rest of Team EV, he is responsible for driving strategic development in a market with evolving regulations and customer requirements. 

  • Roman is a national from Czech. He has over 20 years experience in Business Development and Operations, and 15 years working in Logistics at DHL Supply Chain, 12 of those working specifically within the Automotive sector.

  • 25 years of experience in Logistics, Business Development and Sales Management mainly at DHL, Express division  Leading the EV development for DHL Express division and working in close partnership with Auto-Mobility companies, OEM’s and Tier Suppliers. 



EV Aftermarket Insights: Middle East Special

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