MEGA TRENDS

The world as we know it is in a state of rapid change. New technologies are a critical catalyst of this change which is redefining the way people live, work and socialize. Different views exist on the speed of development and whether it is a blessing or a curse.

The combined global health and social crisis continue to deepen pre-existing structural and social inequities. Therefore companies need to ensure that equity and inclusion of all forms of human diversity define the “new normal” in the workplace. What role does leadership play in addressing these inequities in a sustainable systemic way?

The rise of digital has put customer experience in the spotlight. The experiences that win will be the ones that go beyond products and services to focus on customer outcomes. This means a shift and blurring of expectations and demand from customers, should businesses keep up with these demands?

The COVID-19 pandemic is accelerating the Fourth Industrial Revolution’s blurring of the people, workplaces and technology, and leading to one of the greatest workplace transformations of our time. What are the short, mid and long-term impacts on the way we operate (processes), employees and people in general, educational systems and business? Opportunities and Threats?

The COVID-19 crisis has been a major setback to achieving the 2030 Agenda Sustainable Development goals. Putting the world back on a path of sustainable, equitable, and inclusive growth will require more than a global recovery; it will require a complete reset of social and economic systems. Is this realistic with the aspired economic growth.

The DHL Logistics and Supply Chain Summit showcased how logistics is a critical driver for innovation, growth, sustainability, business success, and unprecedented customer experience.