BUSINESS CUSTOMER FAQS
Shipping Related Questions
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Please see our or talk to one of our Contact .
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Great to hear that you are interested in our products. We are happy to receive your request To become an eCommerce customer click
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Please see our international shipping product overview.
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No, only DHL Express offers next day delivery service. The delivery times for the DHL eCommerce international shipping products typically vary between 3-14 Business days. For faster shipping please refer to For Faster Shipping Please Refer to DHL Express.
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As a DHL eCommerce business customer you will have access to our Customer Web Portal which enables you among other features to track your shipments with a tracking number. Your recipients can track their individual parcels Your recipients can track their individual parcels . Please be aware that different products include different levels of tracking detail.
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- Enquiry must be made within 2 months from the date of posting, enquiry sent after 2 months will be rejected and will not be processed
- Enquiry on Registered Article should be made only AFTER 21 calendar days from the date of posting
- Enquiry received before the 21 calendar days would be disregarded; you would need to submit the request again after 21st calendar day
- All information must be filled in accurately. Incomplete forms will not be processed
- All postal offices are given up to 3 months from the receipt date of enquiry to investigate and revert on all enquiries raised
- Please refer to Claims Guidelines for further information
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DHL Packet Plus International:
Declared value or EUR40 per shipment, whichever is lowerDHL Parcel International Standard:
Declared value or EUR40 per shipment, whichever is lowerDHL Parcel International Direct (Standard):
Declared value or EUR100 per shipment or EUR25 per kilo, whichever is lowerDHL Parcel International Direct (Expedited):
Declared value or EUR100 per shipment or EUR25 per kilo, whichever is lower -
The tax and duty settlement depends on the destination country and on the shipping product you choose. For our Packet International products (Business Packets, Packet Plus, Parcels) the recipient pays tax and duty upon delivery if they incurred, whereas for Parcel Direct service, tax and duty will be borne by shipper.
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For Packet International shipments the maximum weight is up to 2 kg, maximum length for each side is 60 cm with length, width and height adding up to 90 cm maximum. Parcel shipments can weigh up to 20 kg with up to 120 cm length, 60 cm width and 60 cm height and girth up to 300 cm. Please see our , to select the right product for your needs.
Portal Related Questions
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Through the Customer Web Portals, customers can evaluate performance results, track parcels and analyze shipping costs to effectively manage shipping. In addition, recurring reports can be scheduled on a daily or weekly basis. Reports can be customized to include specific report elements important to your organization’s shipping objectives. See more information about the portal .
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Please contact our Customer Service Team for assistance.