DHL EXPRESS TRIPLES SERVICE POINT NETWORK IN SINGAPORE IN NEW PARTNERSHIP WITH PICK LOCKERS

• DHL Express Singapore’s service point network will be boosted to close to 1,500 points in total
• More convenience for customers due to the presence of Pick lockers in every HDB estate

DHL Express has partnered Pick Network, a nationwide parcel locker network by the Infocomm Media Development Authority of Singapore, to tap into its full locker network in Singapore. This will enable DHL customers to collect their parcels from another 1,008 lockers near their homes, on top of the existing four DHL Express service centers and over 450 service points across the island. DHL Express’ expanded service point network in Singapore complements its doorstep delivery services to provide customers with additional parcel collection options.

New Soon Tee, CEO for Pick Network, says, “DHL Express Singapore is the first international courier to adopt Pick’s full locker network. With an average distance of 113m from any HDB block to a Pick locker, we hope to bring greater convenience to DHL customers.”

From February 2023, DHL Express customers can select “locker pick up” as one of six delivery options via DHL Express’ On-Demand Delivery (ODD) online portal when they sign up for “Receiver Registration”. By doing so, all future deliveries will be made directly to a locker in their preferred location for collection at their own convenience.

Since early March 2023, DHL Express has also launched a pilot trial in Choa Chu Kang to redirect all unsuccessful doorstep delivery attempts to nearby Pick lockers. This move provides customers with the flexibility to collect their parcels at their own convenience:  

• without the hassle of waiting for their parcels to arrive or rescheduling their delivery
• with ensured same-day delivery, and
• with the same level of security and integrity for their parcels as expected of all DHL deliveries

By expanding the service point network, parcels can be consolidated and deposited at a single service point. This will go a long way in achieving productivity for our couriers and reducing their vehicles’ on-road time, while maintaining customer service quality.

Christopher Ong, Managing Director for DHL Express Singapore, says, “We are always looking at improving the customer experience for our customers, and this partnership with Pick Network allows us to do that through increased customer touchpoints. We are also looking at all ways to greening our last-mile deliveries, and this move to consolidate deliveries at a single service point will contribute to our ongoing efforts to drive greater and longer-term sustainability as well.”

This initiative is in line with Deutsche Post DHL Group’s sustainability strategy of achieving net-zero carbon emissions by 2050. Locally, DHL Express Singapore also supports the Singapore government’s Green Plan 2030 to advance sustainability development. In 2019, it launched an Electrification plan to drive momentum in reducing its carbon footprint. In 2022, the conversion of its ground fleet to Electric Vehicles (EVs) for last mile deliveries brought the logistics company’s total fleet to 90 EVs, making it the largest commercial fleet to date.