ONLINE SHIPPING TOOLS

eShipping Tools

• DHL Freight Online Booking Tool - Used in Continental European countries.

  A perfect shipping management tool for account holders. It provides direct access to shipment details, saving you time and money. It is also configurable to your business needs.

  Requires user ID and registration. Please get in touch with your local DHL Freight Customer Service

  • Access DHL Freight Online Booking Tool
• EDI - Solution for medium and large sized organizations with high shipment volumes

  EDI Booking
  

  • Efficient shipment booking
  • Full shipment visibility (Track & Trace)
  • Fast and reliable e-invoice information
  • Technical support
  • Full transparency across all DHL shipments
  • Fast deployment and simplified integration

  EDI Status

  A status report message will be sent to a customer (or any other third party) to report

  • The transport status and/or 
  • A change in the transport status (i.e. event) of the consignment

  Interested to find out more? Please request further details from your local customer service or from your DHL Freight sales contact.

Tracking Tools

• DHL Active Tracing

  DHL Active Tracing provides our customers:

  • Full event scanning history, dates and locations from collection to delivery
  • Comprehensive shipment information
  • Direct shipment web link for you and your customers

  Access DHL Active Tracing

• EDI - Solution for medium and large sized organizations with high shipment volumes

  EDI Status

  A status report message will be sent to a customer (or any other third party) to report

  • The transport status and/or 
  • A change in the transport status (i.e. event) of the consignment

  EDI Booking
  

  • Efficient shipment booking
  • Full shipment visibility (Track & Trace)
  • Fast and reliable e-invoice information
  • Technical support
  • Full transparency across all DHL shipments
  • Fast deployment and simplified integration

  Interested to find out more? Please request further details from your local customer service or from your DHL Freight sales contact.

• Is eBilling secure?

  Yes, eBilling is more secure than traditional methods of sending and receiving accounting documents. We use a combination of digital signature and strong encryption technology to secure all billing information.

• Does this method comply with the appropriate VAT regulations?

  Yes, our system complies with appropriate tax regulations of the European Union and the Slovak Republic.

• Will this billing method be compatible with my billing system?

  Yes. Our e-invoicing system can be integrated into all main accounting software applications.

• Will there be costs for eBilling and related services?

  No, this service is free.

• How do I know that the invoice really comes from DHL?

  The electronic invoice contains a digital signature. This technology guarantees that the invoice was issued by DHL.

• How do I process an electronic invoice?

  By default, an invoice is sent as an email attachment in the PDF format. You can save or otherwise process the received invoice according to your internal procedures and then pay for it.

• How long will I have access to my invoices online?

   Electronic invoices are available in the online archive for 12 months.

• Can I change my company data online?

  In the meantime, any change to your business data must be made through our customer service or DHL Freight sales representative. You can change your eBilling language version and password online (under My Profile). You can also add other users to your account (under My Profile). Or, you can add multiple accounts to a single user (you must register individual accounts and assign them the same email address).

• Do I need to install special software to receive your electronic invoices?

  No. You will not need any special software or hardware to be able to receive electronic invoices from DHL. It is only necessary to ensure that the staff responsible for receiving invoices have access to e-mail and the Internet. Please also ensure that your spam filter does not block e-mails from ebillingfreight.com@dhl.com. This solution has been designed to work with Internet Explorer version 6.0. and above and with Adobe version 6 and above.

• Can I submit invoice questions online?

  On the first page of the electronic invoice you will find the email address and telephone number of the invoice issuer that you can contact with questions.

• Does eBilling change how invoices are paid?

  No. eBilling has no effect on how you pay.
  

• What is a digital signature?

  Legislatures of the European Union and Switzerland require that all electronic invoices include digital signatures. It represents a type of electronic authorization related to the given signed data. It uniquely determines the issuer of the document (DHL).

• What do the different types of invoice status mean?

  BEING SENT - Your invoice has been processed and is being transmitted

  SENDING ERROR - There was an error during transmission and your invoice could not be delivered to you

  SENT - Your invoice has been successfully transmitted

• How do I verify a digital signature on a PDF invoice?

  You can download a document that explains how to verify a digital signature on a PDF invoice here .

• What are the minimum system requirements for eBilling?

  Essentially, you can use any Internet browser. We recommend Internet Explorer version 6 and higher. We recommend Acrobat Reader version 6 and higher to view PDF files.