FREQUENTLY ASKED QUESTIONS
General
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If you are sending a commercial shipment with a commercial value but the cost of sending the shipment is being paid by someone else other than the shipper or receiver, this is called 3rd party billing.
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CMR Convention (Convention on the Contract for the International Carriage of Goods by Road) is a United Nations convention that relates to various legal issues concerning transportation of cargo by road.
Based on the CMR, ) developed a standard CMR waybill.
The CMR waybill is prepared in three languages. When checked by customs and police, a transport document must be present when the shipment is transported.
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This is when cargo is moved between a point of origin and a destination without it entering the country where the shipper is registered.
Insurance
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For peace of mind.
Freight forwarders and carriers have limited liability under international conventions for loss or damage to customer goods. In the case of an incident, your compensation is normally calculated against a "standard" negligent liability clause. DHL Cargo Insurance covers the ‘gap’ between our "standard" liability and the full value of your goods.
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We handle every shipment with great care but accidents outside of our control can happen. Natural disasters such as floods may also impact your shipment. DHL Cargo Insurance is a cost effective way of protecting your goods and giving you peace of mind. After all, most people have never suffered a fire at home but continue to insure their homes against the risk.
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As is common in our industry, we are a limited liability company. Our liability is dictated by International Transport conventions such as ’CMR’, or local law, which will usually equate to only a fraction of the value of your goods, because it is assessed on weight. We must also have been found to be negligent in our handling of your shipment.
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With our insurance you get:
- Our own Cargo Insurance specialists sited globally to ensure the highest service quality
- Broader coverage than most other insurance policies
- No Deductibles or Excesses for you to pay
- Competitive rates, especially if you buy an Annual Policy
- No ‘claims administration’ – we handle all the paperwork on your behalf
- Claims settled within 30 days on average
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Our scale means we bundle thousands of insurance demands together so we can cover higher risk profile business. Also our in-country and sector expertise means we can help you lower your risks.
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Simply contact your local DHL Freight representative, who will guide you through the claims process and help you gather all of the necessary information.
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Before Transport
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DHL Freight is for business users.
Private individuals and customers can find out more about DHL's delivery expertise by visiting their local country sites.
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DHL Freight transports dangerous goods in accordance with national and international ADR regulations. Please note that transport schedules for dangerous goods need to be arranged separately so and we can quickly set up a suitable solution for your needs.
You can learn more about the transport of dangerous goods and prohibited items by visiting our .
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It is very important to pack/wrap the goods properly. If a shipment is not properly packed, there is a risk it could be damaged and/or damage other goods.
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During Transport
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To track your shipment, simply enter the DHL Shipment Number (either the DHL Order Code or Consignment ID you received from us when booking your shipment) in our online Road Freight tracking tool.
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You need the shipment number or order code and ID.
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The DHL Shipment Number (either the DHL Order Code or Consignment ID) you received from us when booking your shipment.
If you are an existing DHL Freight customer and use our online booking tools, you will receive your DHL Shipment ID when making your online booking.
After Transport
Sustainability
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As the world’s largest logistics service provider, we have a special obligation to minimize the negative impact of our business on the environment.
Follow the link to find out more about undefined.
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Freight Connections
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