DHL IN BANGLADESH
DHL was founded in 1969 to deliver documents between San Francisco and Honolulu. The company expanded its service throughout the world by the late 1970s. Air Express Services of DHL was established in Bangladesh in 1979. DHL Express in Bangladesh started its office through its Agent Homebound Packers & Shippers Limited in only one room within homebound office premise located in Dhaka. Mr. Henry Jacob was the first country Manager to look after DHL business. In 1990, Mr. Desmond Quiah took over as Country Manager and led DHL Bangladesh for almost 27 years (till June 2017). In July 2017, Md. Miarul Haque replaced Mr. Desmond Quiah as the business head. He is now serving as the Managing Director of DHL Express Bangladesh.
Today, it operates from 5 service centers, has around 570 full time equivalent employees working, 84 Operations Vehicles and 30 service points located in different parts of Bangladesh. Since its inception, DHL expanded its operation in Bangladesh to help local business grow globally. The timely launch of different products and services has helped to fulfill the needs of local enterprises. DHL is the first company to have Air Express Handling Unit at Dhaka Airport in 1994. It was extended, modernized at the international standard in next phases later. DHL pioneered door to door import service understanding the growing demand of the RMG sector. Standing at 2020, DHL offers different services and products for both outbound and inbound to cater different needs of the customers. DHL develops its capability to provide sector specific solutions for its customers. It also offers Value added service like shipment insurance, Document protection assurance (Extended liability), Time Definite delivery offer (TDX) for Urgent shipments, etc. DHL is focusing on E commerce also to keep pace with the changing need of the logistics industry worldwide. DHL is the first to introduce frontline customer service in the industry in 1997. Now DHL has the most advanced state of the Art customer service department in the country. DHL started to grow aligning with the requirement of 21st century. The installation of modern Quality Control Center, custom built shipment processing facility, introduction of six sigma based efficiency program “First Choice”, launching of Certified International Specialist (2011); a globally award winning training program for the employees have accelerated the path towards a greatness for DHL. DHL expanded its retail network with 30 service points nationally which is by far the highest among the all express operators. DHL service point in Tejgaon started operation in 2008 with modern shipment processing facilities. It introduced X ray & explosive tracing devise (the first among air express companies in BD), Conveyor Belt and automated re weight facility. The Most modern EDS (Explosive detection system) Machine installed in in TEJ service center for advanced level of shipment scrutiny. The Flagship Brand building Event of DHL in Bangladesh is the "Bangladesh Business Awards" which DHL and The Daily Star jointly launched in 2001. This was the first award of its kind in Bangladesh to recognize the business laurels of the country. DHL always believes that giving back to society is a responsibility. DHL involves in different CSR activities as part of its global campaign “Living Responsibly”. DHL Bangladesh formed partnership with TFB (Teach for Bangladesh) as its long term partner of ‘’Go Teach’’ platform. Under this partnership, DHL conducted teaching assistance & Voluntary activity in underprivileged children’s primary school, those are managed by TFB authority. DHL Express Bangladesh truly Believes and complies with the four strategic pillars of its Business operation. These are motivated people, great service quality, loyal customer & profitable network.