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DHL Express

DHL in Bangladesh

DHL was founded in 1969 and the company expanded its service throughout the world by the late 1970s.  DHL Express has been operating in Bangladesh since 1979 and continued through agent operation till 2007.  In 2008, it started operating as a full-fledged subsidiary, in an endorsement of the country's growing importance. Since then DHL Express Bangladesh has been contributing to the country’s economy as the largest international Air Express Operator in the country. Md. Miarul Haque is serving as the Managing Director of DHL Express Bangladesh since July 2017.

Today, it operates from 5 service centers, has around 570 full time equivalent employees working, 84 Operations Vehicles and 30 service points located in different parts of Bangladesh. Since its inception, DHL expanded its operation in Bangladesh to help local business grow globally. The timely launch of different products and services has helped to fulfill the needs of local enterprises. DHL is the first company to have Air Express Handling Unit at Dhaka Airport in 1994. It was extended, modernized at the international standard in next phases later. DHL pioneered door to door import service understanding the growing demand of the RMG sector. Standing at 2020, DHL offers different services and products for both outbound and inbound to cater different needs of the customers. DHL develops its capability to provide sector specific solutions for its customers. It also offers Value added service like shipment insurance, Document protection assurance (Extended liability), Time Definite delivery offer (TDX) for Urgent shipments, etc. DHL is focusing on E commerce also to keep pace with the changing need of the logistics industry worldwideDHL is the first to introduce frontline customer service in the industry in 1997. Now DHL has the most advanced state of the Art customer service department in the country. DHL started to grow aligning with the requirement of 21st century. The installation of modern Quality Control Center, custom built shipment processing facility, introduction of six sigma based efficiency program “First Choice”, launching of Certified International Specialist (2011); a globally award winning training program for the employees have accelerated the path towards a greatness for DHL. DHL expanded its retail network with 30 service points nationally which is by far the highest among the all express operators. DHL service point in Tejgaon started operation in 2008 with modern shipment processing facilities. It introduced X ray & explosive tracing devise (the first among air express companies in BD), Conveyor Belt and automated re weight facility. The Most modern EDS (Explosive detection system) Machine installed in in TEJ service center for advanced level of shipment scrutiny. The Flagship Brand building Event of DHL in Bangladesh is the "Bangladesh Business Awards" which DHL and The Daily Star jointly launched in 2001. This was the first award of its kind in Bangladesh to recognize the business laurels of the country. DHL always believes that giving back to society is a responsibility. DHL involves in different CSR activities as part of its global campaign “Living Responsibly”. DHL Bangladesh formed partnership with TFB (Teach for Bangladesh) as its long term partner of ‘’Go Teach’’ platform. Under this partnership, DHL conducted teaching assistance & Voluntary activity in underprivileged children’s primary school, those are managed by TFB authority. DHL Express Bangladesh truly Believes and complies with the four strategic pillars of its Business operation. These are motivated people, great service quality, loyal customer & profitable network. 

DHL Global Forwarding

DHL Global Forwarding, the freight specialist arm of DHL Group, made its mark in Bangladesh with the establishment of its operations in 2009. However, it wasn't until 2012 that the company solidified its presence by becoming a 100% subsidiary of DHL Group, a move that bolstered its capabilities and reach within the country, and in February 2024, we welcomed Mr. Morshed Amin as our new country manager.

DHL Global Forwarding Bangladesh has grown into a formidable force in the logistics industry, boasting a workforce of over 100 highly capable, motivated employees. The company offers a comprehensive range of services including Order Management Solution, Airfreight, Ocean Freight, Road Freight, Customs Brokerage, Warehousing, and Industrial Project logistics solutions. Strategically investing in expansive warehousing facilities exceeding 140,000 square feet, DGF BD positioned itself as an Investment of Choice.

Demonstrating a commitment to excellence and a Provider of Choice - DHL Global Forwarding Bangladesh also has attained several ISO certifications, including ISO 9001:2008 for QUALITY MANAGEMENT, ISO 22301:2012 for BUSINESS CONTINUITY MANAGEMENT, ISO 14001 for ENVIRONMENTAL MANAGEMENT, and ISO 45001 for OCCUPATIONAL HEALTH & SAFETY MANAGEMENT SYSTEM.

Amidst the challenges posed by the COVID-19 pandemic, DHL Global Forwarding Bangladesh played a crucial role in connecting people and saving lives by facilitating the end-to-end logistics services of the Pfizer COVID-19 vaccine into Bangladesh. Leveraging its expertise in temperature-controlled logistics, the company ensured the safe and efficient delivery of the vaccine, contributing to the nation's vaccination efforts.

DHL Global Forwarding Bangladesh is not only renowned for its operational excellence but also an Employer of Choice due to being certified as a Top Employer and a Great Place to Work organization – an honor shared by only a selected few companies in Bangladesh. Backed by a dedicated team of professionals in sales, customer service, product management, and operations, DGF BD continues to set industry standards and exceed customer expectations.