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Contact DHL eCommerce About a Shipment

Do you have an inquiry about a shipment sent using DHL eCommerce?

If you need immediate assistance, please call one of our agents at + 49 228 92 95 95 95 (English and French speaking only) or fill out the quick form below and someone will be in touch. Costs for an international call will be incurred.


Monday – Friday, 8 am - 6 pm (Summer UTC +1 and Winter UTC)

Please note that Customer Service will be closed on the weekends, December 25 and January 1.

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