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BUSINESS CUSTOMER FAQS

Shipping Related Questions

  • Please see our product overview or talk to one of our sales contacts.

  • Our pricing varies based on your individual shipping profile. Please use our contact form to get in touch with us directly. We are happy to provide you with more information upon your request. 

  • Great to hear that you are interested in our products. We are happy to receive your request To become an eCommerce customer clickhere.

  • The onboarding timeline depends on the selected shipping product. While some products have a short implementation cycle and can begin shipping quickly, others can be more complex and require additional steps during the onboarding process (e.g. IT integration). Please see our product overview for more information or contact us directly

  • Whether you are project based or a daily shipper, there is no required shipping volume. However, there is a minimum revenue per pick up of USD $200.00. To request custom rates, please contact us directly

  • From Canada, you can directly send parcels throughout the U.S., including service to Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands, and all other U.S. territories & P.O. boxes. Please talk to one of our Sales contacts for more information.”

  • Please see our product overview for delivery times.

  • As a DHL eCommerce Solutions customer you will have access to our Customer Web Portal which enables you among other features to track your shipments with a tracking number. Your recipients can track their individual parcels Your recipients can track their individual parcelshere. Please be aware that different products include different levels of tracking detail.

  • From Canada to the U.S. - all shipments are DDP where the shipper is required to pay duties/taxes for items valued over $800 USD, if applicable. From Canada to Rest of World (ROW) - all shipments are DDU - same as U.S.

  • Please refer to our product overview, to select the right products for your needs.

  • Many of our products already include Shipment Value Protection up to a certain value. For more information please see our For more information please see ourproduct information.

Portal Related Questions

  • Through the Customer Web Portals, customers can evaluate performance results, track parcels and analyze shipping costs to effectively manage shipping.  In addition, recurring reports can be scheduled on a daily or weekly basis. Reports can be customized to include specific report elements important to your organization’s shipping objectives. See more information about the portal here.

  • DHL eCommerce Solutions offers two Customer Web Portals. Registered customers can log in the Americas Customer Web Portal Log in the US Customer Portalhere and the Asia Pacific Customer Web Portal here

  • If you’ve forgotten your login credentials to access the Customer Web Portal, kindly contact Customer Service at 1.800.805.9306 or send us an email for assistance.