BOOK A SHIPMENT

• What information should I include in the e-mail?

  Send us the following information:

  • Consignor and consignee details (and possible different collection and delivery address): company name, full address, contact person, e-mail and telephone number
  • Who is paying the freight
  • Description of goods
  • Size of shipment: number, dimensions (L x W x H) and gross weight of packages, stackability
  • Expected collection time
  • Instructions for collection and / or delivery, reference numbers
  • Any other relevant information concerning the nature or content of the shipment (i.e. dangerous goods, transportation time, need for additional transportation insurance).

Introducing DHL Multishipping

• What is DHL Multishipping?

  DHL Multishipping has been developed for companies who need to streamline processes and improve control before, during and after transportation. It can be readily integrated within existing ERP or WMS systems, enabling direct communication with DHL Freight and minimizing manual shipment processing.

  Requires user ID and registration.

• DHL Multishipping Gives You:
  • Rapid and efficient communication - enter your shipment details directly into the DHL Freight system
  • Printable shipment documentation
  • Estimated shipping charges prior to booking
  • Shipment tracking
  • Usage of self-defined templates for regular transport
  • Instant savings potential - save time and cut costs
  • Receive instant booking confirmations

DHL Multishipping Frequently Asked Questions

• What should I do, if log-in failed?

  Please check, that you have entered your user-id, company-id and password correctly.

  Capital and small letters matter.

• How do I get a new password?

  Please contact our DHL Multishipping support:

  tel. +358 (0)20 533 2600undefined or e-mail fifreightecom@dhl.comundefined
  

• Can I change my password?

  Yes, you can change your password. Select Settings - Change password (button)
  

• System requirements?

  You need:

  • Internet connection, Internet Explorer 6.0 or newer / Firefox 1.5 or newer
  • E-mail address
    
  • Adobe Reader 5.0 or newer
    
  • Laser printer
    
• Which DHL Freight services are available?
  • DHL Freight Euroconnect (export & import)
    
  • DHL Freight Kotimaa (domestic)
    
• Does DHL Multishipping support several account numbers?

  Yes, DHL Multishipping supports several accounts in your company.
  

• Can I re-print transport documents?

  Yes, you can re-print labels and waybill. 

  Select "My Shipments - Shipment status".

  Activate the shipment you want to re-print documents for (flag on the left) and press "Freight documents".

• Can I change or cancel my pick-up request?

  Yes, please contact our DHL Freight customer service tel. +358 (0)20 345 345

  If we do not receive an ordered pickup cancellation request we will charge the pickup in accordance with the agreement.

• When can I use DHL Multishipping?

  You can use DHL Multishipping 24/7. 

  DHL reserves the right to change the Service and update the webpage.

• How long can a session be inactive before the user is logged out of the system?

  60 minutes.