Useful Information and Downloads

ISO 9001

ISO 14001

ISO 50001

ISO 45001

Good Distribution Practice (GDP) Certificate

Good Distribution Practice (GDP) Policy (Finnish)

Global Integrated Management System Policy

DHL Business Park Vantaa Finland TAPA FSR 2023

Freight Finland SQAS Attestation Report 2025 (English)

Oiva-report (DHL Business Park terminal) (Finnish)

Oiva-report (Cars) (Finnish)

DHL Freight General Terms and Conditions

NSAB General Conditions of The Nordic Association of Freight Forwarders (Finnish)

NSAB General Conditions of The Nordic Association of Freight Forwarders (English)

DHL Freight GoGreen Plus Terms and Conditions (English)

Privacy Notice - DHL Freight Virtual Assistant chatbot ("Viva") (English)

Privacy Notice - DHL Freight Virtual Assistant chatbot ("Viva") (Finnish)

Terms of Use - DHL Freight Virtual Assistant chatbot ("Viva") (English)

Terms of Use - DHL Freight Virtual Assistant chatbot ("Viva") (Finnish)

myDHLFreight User Manual

Viva Chatbot instruction (English)

With VIVA, you get instant answers and effortless guidance whenever you need it.

Export Invoice Instruction (Finnish)

Export Invoice Instruction (English)

Commercial/Proforma Invoice Template (English)