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Help Center For European Road and Rail Freight Shipping

Our freight team is here to help

From packing tips to terminal locations, save time with DHL Freight’s Help Center for European Road and Rail Freight.

FAQs

Answers to your top freight questions

Freight Terminals and Locations

Find terminal and office locations by country

Online Shipping Tools

From DHL Active Tracing to eBilling, find out more

Dangerous Goods and Prohibited Items

Learn more about what we offer for the transport of dangerous goods

Incoterms

Understand the Incoterms® 2020

How to Prepare a Claim

Understanding the process in case the worst happens

Useful Documents

Certificates, Terms and Conditions, policies for SQAS assessment and more

Insurance Coverage Exclusions

Learn which commodities insurance cover cannot be offered for

Privacy Policy for DHL Connect

Find the privacy policy for our DHL Connect App for freight service drivers

Facility Safety

Find public information according to the 12th Federal Immission Protection Act

Are you looking for help with a shipment in transit?

Let’s get you over to our Tracking and Customer Service areas. Once there, simply enter your tracking number and we’ll help you track down the information you need.

Tracking

Use your tracking number to view status

Customer Service

Explore our shipment tracking Customer Service center