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Blending the digital and physical worlds, augmented reality (AR) can enhance logistics quality and productivity, empowering workers with the right information at the right time in the right place. Virtual reality (VR) technology enables logistics providers to design, experience, and evaluate environments in a digital world for optimizing material flows and training processes.

Key Developments & Implications

Augmented and virtual reality (AR/VR) technology has experienced generally slow adoption and spread across industries, including the logistics industry. However, societal and workforce policies set in place due to COVID-19 may be the required catalyst for widespread acceptance.

As working remotely becomes more commonplace, international business travel more complicated, and in-person meetings less necessary, businesses, including those within the logistics industry, should expect to see AR/VR presence permeate their sectors in the near future.

  • Smart glasses worker assistance in the realm of AR technology has profound effects on inspection and quality assurance, as well as repair and maintenance. Vision picking powered by smart glasses enhances the traditional picking procedure. Smart glasses can also help improve the quality of repair and maintenance services.

  • Logistics infrastructure design, enabled primarily by VR, allows users to design and simulate assets without the need for large up-front costs. Projections on a 5-walled display room paired with audio are helping colleagues to globally connect, test, and adapt immersive virtual prototypes with incredible accuracy. VR tools are now finding traction in the logistics industry with the ability to simulate infrastructure layout planning and equipment operation. These VR concept visualization environments are expected to proliferate as their cost-cutting benefits are realized.

  • Immersive training using VR provides resource-efficient ways to educate and onboard employees in exciting, stimulating scenarios. Practical VR demonstrations in the logistics industry are mostly on health, safety, and quality-related topics such as operating forklifts in busy virtual warehouses. In all cases, trainees make decisions and learn in a safe, immersive, and digitally guided environment in preparation for real-world tasks.

Augmented Reality in Logistics

AR enables its users to intelligently understand their surroundings by integrating contextual information into their field of view through smart glasses. Download this trend report to explore the implications and use cases of AR in logistics.

Questions answered in this report:

  • What is Augmented Reality all about?
  • How far has this technology developed; are there some examples of best practice?
  • What are the implications for Augmented Reality in the logistics industry?

Talk to an Expert

Tanja Grauf

Innovation Manager
DHL Innovation Center, Germany

Tanja is a creative problem solver working as an Innovation Manager at the DHL Innovation Center in Germany. As part of the DHL Trend Research team, she is driving the digitalization and innovation agenda at DHL through her work focusing on identifying, piloting and implementing new technologies in logistics operations. Tanja’s work focuses on future applicability of wearables and bionic enhancement technologies within operations across the supply chain industry.

Tanja joined Deutsche Post DHL Group in 2018. She has previous work experience in Product Management and holds a Master’s degree in Business Administration with a focus on Marketing and Supply Chain Management.

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