PRIVACY NOTICE
Deutsche Post AG and its subsidiaries operating under the brand DHL (hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.
In the following, we explain what information DHL global collects when you visit our website and how this information is used.
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Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.
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This Privacy Notice applies for the data processing carried out by:
Data Protection Officer for Deutsche Post AG
Gabriela Krader, LL.M
Deutsche Post AG
53250 BonnIf you have queries with regard to the processing of your personal data, please contact the Data Protection Officer.
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Visiting our Website
DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for connection and set up and security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.
The legal basis for the processing of the aforementioned data categories is Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.
The web tracking data will be stored for a period of 36 months and then automatically deleted. Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below "Use of Web Tracking", "Use of Cookies" and "Use of Google Adwords".
As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e.g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.
Performance of a Contract
For pre-contractual and contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for the Get a Quote & DHL for Frequent Shippers process. In order to get back to you via email or phone to make you an offer, the data will be forwarded to the relevant DHL entity or division which offers the most relevant service for your enquiry and, in some cases, support staff (such as IT support staff) or staff working on improving the website. The data might also be used for performing a (shipment) contract, managing customer data and checking the effectiveness and conversion rate of our online tools (including the Get A Quote Tool & DHL for Frequent Shippers process), handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
The legal basis is usually Art. 6 (1) b) GDPR since the processing is for the performance of a contract to which you are a party.
Further information on data protection in specific services and products is available at the relevant Customer Portal.Processing for Advertising Purposes
If you are an existing customer of a Deutsche Post AG entity, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding Deutsche Post AG own and similar products.
Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest.
You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned under "Who is Responsible".
If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. The legal basis for this data processing is your consent pursuant to Art. 6 (1) (a) GDPR. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter. You can also revoke the consent at any time with effect for the future using the contact address provided. If you unsubscribe from our e-mail communications or revoke your consent, the corresponding data will be removed or blocked from the mailing list and will no longer be processed for these purposes.
Including your e-mail address in a blocking list is effected in order to safeguard our legitimate interests pursuant to Art. 6 (1) (f) GDPR. Our legitimate interest lies in us not sending you any information by e-mail in the future.
If you are a regular visitor of the Get a Quote page and/or you seem to be interested in our product portfolio and DHL entities, DHL shows you an invitation teaser to get in contact with us on a voluntary basis. The legal basis for this data processing is your consent pursuant to Art. 6 (1) (a) GDPR. -
We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.
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We use the online advertising program "Google AdWords" and the conversion tracking function of Google AdWords. Google conversion tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
When you click on an ad delivered by Google, a conversion tracking cookie is placed on your computer. These cookies expire after 30 days, do not contain any personal data and therefore cannot be used to identify you personally. If you visit certain pages on our website and the cookie has not yet expired, we and Google can tell that you clicked on the ad and were directed to that page. Each Google AdWords customer has a different cookie, so it is not possible to track cookies via websites of other AdWords customers. The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers can see the total number of users who clicked on their ad and were directed to a page containing a conversion tracking tag. However, they do not receive information that enables them to identify users personally. If you do not want to participate in conversion tracking, you can opt out of this use and prevent cookies from being installed by selecting the appropriate settings on your browser software (deactivation option). You will then not be included in the conversion tracking statistics. Further information and Google's Privacy Policy are available at:
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Career opportunities within Deutsche Post DHL Group are as diverse as our teams all over the world. With approximately 550,000 employees in over 220 countries, we connect people, improving their lives. If you would like to apply for one of our open jobs you will find more information, also on data protection,
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DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. Further information on data protection in specific services and products is available at the relevant Customer Portal.
External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. DHL retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of DHL, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.
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Apart from the right to obtain you have the following rights:
- You can request information as to what personal data is stored
- You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
- You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
- You may lodge a complaint with the supervisory authority. To find your competent data protection authority, please click
Right to object
The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR.
To exercise your right, simply get in touch with us by using the contact details mentioned under "Contact".
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DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL. Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.
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Further information on data protection in specific services and products is available at the relevant Customer Portal.
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In this section you will find links to DHL product and portal related privacy information.
For further information on DHL Express products and portals click here.
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DHL reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL's websites you agree to this Privacy Notice.
This statement was last updated on 05 November 2019.
DPDHL Data Privacy Policy
The "DPDHL Data Privacy Policy" regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the "DPDHL Data Privacy Policy", please use the following link:
DHL Information Services
Local Privacy Policy
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This Privacy Notice (henceforth “Notice“) sets the terms and conditions under which DHL Express México, S.A. de C.V., commercially known as “DHL”, henceforth referred to with the latest; with address located on: Avenida Fuerza Aerea Mexicana #540, Colonia Federal, Delegacion Venustiano Carranza, Mexico City, Mexico, Z.P. 15700, in character of Responsible, will treat as person in charge any personal data received, to protect privacy and the right to informational self determination, in compliance with the Federal Law for the Protection of Personal Data held by individuals (the “LFPDPPP” from its Spanish initials), its Regulations and the Privacy Notice Guidelines issued by the Ministry of Economy (henceforth “Provisions”).
The full Privacy Notice can be downloaded here:
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In compliance with Mexico’s Federal Law for Protection of Personal Data in Possession of Particulars (the “Law”) and its regulations (the “Regulations”) DHL Corporate Services SC México, S. A. de C. V., DHL Metropolitan Logistics SC México, S.A. de C.V., DHL Consumer Services SC México, S.A. de C.V., Exel Automoción, S.A. de C.V. and Venture Logistics, S.A. de C.V., (“DHL Supply Chain”) with address in en Carr. México-Querétaro km. 34.5, Col. Rancho San Isidro, Cuautitlán Izcalli, c.p. 54740, Estado de México, provides you with this Privacy Notice.
DHL Supply Chain will collect your personal data, such as name, address, telephone number, e-mail address, date of birth, financial information, personal interests, academic and professional background and personal references (“Personal Data”) to use them for one or several of the following purposes: recruitment, market studies, sales and promotion, bids, invitations to events or conferences, construction of customer or supplier data bases, as applicable, access to any or all of our facilities or training. Personal Data may be collected directly from the person the data relates to, or from third parties. Personal Data treatment may include its transmission to DHL Supply Chain’s customers and/or suppliers or third parties different from DHL Supply Chain and to its subsidiaries and parent companies, located inside or outside the country, for the fulfillment of any of the above described purpose. Those third parties involved will, however, keep confidentiality of the Personal Data in terms of this Privacy Notice and in compliance with the Law and its Regulations.
You have the right to access your Personal Data in our possession and the details of their use, to request rectification if your Personal Data is inaccurate or incomplete, to request their cancellation when, in your opinion, they are not required for any of the purposes listed above or they are being used for a purpose not consented by you, and the right to oppose the use of your Personal Data for specific purposes, using the procedures we have implemented. To know those procedures and to obtain information about such processes and procedures and the related legal terms and conditions, you can contact our Personal Data department at :
Privacy Office: Human Resources
Address: Carr. México-Querétaro km. 34.5, Col. Rancho San Isidro, Cuautitlán Izcalli, c.p. 54740, Estado de México
E-mail address: avisodeprivacidad.dhlsupplychain@dhl.com
Telephone: 3003 2600
At any time you may revoke the consent given to DHL Supply Chain to use your Personal Data. To revoke your consent, please contact our Privacy Office at: avisodeprivacidad.dhlsupplychain@dhl.comAny change in the provisions of this Confidentiality Notice will be made public through our website www.logistics.dhl/mx-en/home.html.
Last update: July 23, 2012 -
Pursuant to the Federal Law on Protection of Personal Data Held by Private Parties (hereinafter "Law") and Regulations (hereinafter "Regulations"), DHL Global Forwarding (Mexico) S.A. de C.V., (hereinafter "DGF MX") domiciled at Avenida Insurgentes Sur 859, Piso 9, Colonia Nápoles Ampliación, Delegación Benito Juárez, México, Distrito Federal, Código Postal 03810, offers you this privacy notice:
DGF MX may collect your personal data (hereinafter "Personal Data", such as name, address, phone, address of electronic mail (e-mail), date of birth, financial information, personal interests, professional and academic training, personal references, or any other data, document or reference as necessary, to be used for the following purposes: (ID 1033 0 1) provide products or services you have requested, (ii) recruitment and selection of staff; iii) market studies, (iv) establishing contacts and business relations; (v) invitations to events, (vi) tenders, (vii) promotions; (viii) establishment of databases of customers and suppliers; (ix) security access and training needs, (x) changes or new products or services, (xi) to comply with its obligations to our customers, (xii) for purposes of quality service or product.
Personal data may be collected in different ways: (ID 1033 0 1) in person (when you provide them directly), (ii) when you visit our web site, (iii) when you use our services (direct or on-line) and (iv) by any other means or source permitted by the law.
During the processing of personal data, DGF MX may transfer such data to its suppliers and / or subcontractors or companies other than DGF MX, and their affiliates and subsidiaries, located either inside or outside the country, in order to comply with any of the purposes described above. In this case, such suppliers, subcontractors and companies other than MX DGF will keep such data confidential and will observe and respect the terms of this Privacy Notice and comply with the obligations under the Act and Regulations.
You have the right to access, rectify, cancel or oppose (ARCO rights) to your personal data we possess and the details of the treatment of the same, when thus deemed appropriate in accordance with this privacy notice.
Any request to exercise the aforementioned ARCO Rights should be directed to DGF MX, Attn. Human Resources and / or Legal Department through: (ID 1033 0 1) Document submitted at the home of DGF MX, or (ii) via e-mail to the address avisodeprivacidad.dgf@dhl.com
In both cases the application shall contain the following information: (ID 1033 0 1) Place and date of application, (ii) Name of the holder of information, (iii) Address and e-mail address, (iv) Data or Information subject to the request, (v) Treatment that should be given to Personal Data, (vi) Motive or Reason for the request.
Deadlines by DGF MX to handle your request will be of 10 (ten) working days from the reception of the document or the acknowledgement of receipt of e-mail.
For more information please go to the Contact Office:
Recursos Humanos/Departamento Legal
Address: Avenida Insurgentes Sur 859, Piso 9, Colonia Nápoles Ampliación, Delegación Benito Juárez, México, Distrito Federal, Código Postal 03810.
Ph: 51331700
e-mail: avisodeprivacidad.dgf@logistics.dhlAny modification to this privacy notice will be posted through the web page: undefined
On our website and in accordance with Art. 6 (1) f) GDPR we are using social-media-plug-ins (like facebook, google+, twitter etc.) in order to promote our brand, products and services and to get in touch with our customers. Therefore these advertising purposes are regarded as carried out for a legitimate interest. It is the responsibility of the respective social-media provider to be in line with all applicable laws and regulations.