Follow this link for an update regarding the impact of COVID-19 (Coronavirus) on our DHL Freight operations and the transportation of your goods.
Our drivers are our heroes. They are facing many difficulties in these hard times while performing their crucial tasks. Please respect the social distancing and hygiene guidelines as advised by the WHO. We highly appreciate your respect for our drivers and thank you in advance for your support.
The spread of Corona virus throughout Europa is causing problems in several countries. We are following the development closely and do our utmost to offer service continuity. Follow this link for Covid-19 DHL Freight daily operational country updates.
Our network and resources allow us to continuously operate our terminals and keep our service level up running. Our operations continue but may be affected by access restrictions to specific areas or border controls. The controls may from time to time lead to congestion at the border crossing points resulting in delays of line-hauls with also possible impact on E2E performance. For an indication of road freight transit times follow this link
As a number of businesses across Europe are closed for quarantine we ask you to avoid sending shipments when consignors or consignees are closed. Before a shipment is booked with DHL Freight, please ensure that the loading and unloading address is accessible and please ensure that we have the contact number from the consignee to ensure correct delivery.
Further to the EU Regulation (EU) 2020/402 of 14 March 2020 making the exportation of certain products subject to the production of an export authorization, we hereby notify you that compliance with this Regulation and any country specific implementation thereof in local laws and regulations is the responsibility of you, as shipper of the goods. Please ensure that all goods which DHL as logistics provider is asked to export on your behalf are not subject to any export ban or restrictions for medical equipment.
If you have any questions, please do not hesitate to contact your contact person at DHL Freight.