Deutsche Post AG and its subsidiaries operating under the brand DHL (hereinafter called 'DHL') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process.
In the following, we explain what information DHL global collects when you visit our website and how this information is used.
Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.
This Privacy Notice applies for the data processing carried out by:
DHL eCommerce (Singapore) Pte Ltd
Alan Tham, DPO, Alan.Tham@dhl.com
DHL Express (Singapore) Pte Ltd
Poh Lee Heng, DPO, firstname.lastname@example.org
DHL Global Forwarding (Singapore) Pte Ltd
HouBoon Ang, DPO, email@example.com
DHL Supply Chain Asia Pacific
Rajasegar Raji, DPO, Rajasegar.Raji@dhl.com
DHL Supply Chain Singapore
Jindrich Hanacek, DPO, Jindrich.Hanacek@dhl.com
If you have queries with regard to the processing of your personal data, please contact the Data Protection Officer.
What Are the Purposes of and the Legal Basis for the Processing of Personal Data? / What Are the Controller's or Third Party's Legitimate Interests?
Visiting our Website
DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for connection and set up and security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.
The legal basis for the processing of the aforementioned data categories is Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.
As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e.g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.
Performance of a Contract
For pre-contractual and contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for the Get a Quote & DHL for Frequent Shippers process. In order to get back to you via email or phone to make you an offer, the data will be forwarded to the relevant DHL entity or division which offers the most relevant service for your enquiry and, in some cases, support staff (such as IT support staff) or staff working on improving the website. The data might also be used for performing a (shipment) contract, managing customer data and checking the effectiveness and conversion rate of our online tools (including the Get A Quote Tool & DHL for Frequent Shippers process), handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
The legal basis is usually Art. 6 (1) b) GDPR since the processing is for the performance of a contract to which you are a party.
Further information on data protection in specific services and products is available at the relevant Customer Portal.
Processing for Advertising Purposes
If you are an existing customer of a Deutsche Post AG entity, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding Deutsche Post AG own and similar products.
Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest.
You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned under "Who is Responsible".
If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. The legal basis for this data processing is your consent pursuant to Art. 6 (1) (a) GDPR. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter. You can also revoke the consent at any time with effect for the future using the contact address provided. If you unsubscribe from our e-mail communications or revoke your consent, the corresponding data will be removed or blocked from the mailing list and will no longer be processed for these purposes.
Including your e-mail address in a blocking list is effected in order to safeguard our legitimate interests pursuant to Art. 6 (1) (f) GDPR. Our legitimate interest lies in us not sending you any information by e-mail in the future.
If you are a regular visitor of the Get a Quote page and/or you seem to be interested in our product portfolio and DHL entities, DHL shows you an invitation teaser to get in contact with us on a voluntary basis. The legal basis for this data processing is your consent pursuant to Art. 6 (1) (a) GDPR.
We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.
We use the online advertising program "Google AdWords" and the conversion tracking function of Google AdWords. Google conversion tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
Career opportunities within Deutsche Post DHL Group are as diverse as our teams all over the world. With approximately 550,000 employees in over 220 countries, we connect people, improving their lives. If you would like to apply for one of our open jobs you will find more information, also on data protection,
DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. Further information on data protection in specific services and products is available at the relevant Customer Portal.
External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. DHL retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of DHL, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.
Apart from the right to obtain you have the following rights:
- You can request information as to what personal data is stored
- You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
- You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
- You may lodge a complaint with the supervisory authority. To find your competent data protection authority, please click
Right to object
The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR.
To exercise your right, simply get in touch with us by using the contact details mentioned under "Contact".
DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL. Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.
Further information on data protection in specific services and products is available at the relevant Customer Portal.
In this section you will find links to DHL product and portal related privacy information.
For further information on DHL Express products and portals click here.
DHL reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL's websites you agree to this Privacy Notice.
This statement was last updated on 05 November 2019.
Local Privacy Notice
The purpose of this Privacy Notice is to bring to your attention DHL’s practices and policies relating to the collection, use and disclosure of your Personal Data while protecting your privacy and protecting your Personal Data.
Pursuant to the PDPA, “Personal Data” means any data, whether true or not, about an individual who can be identified from (a) that data alone; or (b) that data and other information which DHL has or is likely to have access.
DHL may collect your Personal Data:
- that you have voluntarily provided to DHL, its agents and/or business partners;
- when you contact or request assistance from DHL, its agents and/or business partners;
- when you participate in offers, competitions, surveys and/or lucky draw opportunities;
- from your use or supply of services and/or products provided by or to DHL, its agents and/or business partners;
- when you sign up or register your interest for any promotions, alerts or newsletters;
- from your use of DHL’s websites and/or applications;
- where you are the recipient of a shipment delivered by DHL, its agents or business partners;
- when you apply for a job with DHL; and/or
- when you access DHL’s, its agents’ and/or business partners’ premises.
Where the Personal Data is indicated as being mandatory, DHL may in certain instances be faced with delays or be unable to provide you with the contracted services and/or products which you may require should you fail to provide DHL with the required Personal Data. When browsing DHL’s websites and/or applications, you may choose to configure your browser settings to disable all cookies or the like. Please be reminded that should you choose not to accept the cookies, certain functionalities (e.g. banner redirection) may not be available.
DHL collects, uses or discloses your Personal Data for its legitimate functions, including but not limited to:
- effecting delivery of shipments locally or abroad;
- providing, monitoring and improving DHL’s services;
- managing and administering your account(s) with DHL;
- advertising products and services provided by DHL;
- sourcing of supply of services and/or products to DHL;
- recruitment or other employment purposes; and/or
- such other purposes as may be required for the running of DHL’s services and businesses or by applicable laws or regulations, including the communication of the same to customs authorities.
Where you provide DHL with Personal Data relating to third parties, you confirm that you are authorized to or have obtained the prior consent of such third parties before providing DHL with the same.
DHL may disclose the Personal Data collected to other members of the Deutsche Post DHL group of companies and to DHL’s agents, suppliers and business partners, whether based in Singapore or abroad, who are involved in the fulfilment of your requests or the services and/or products contracted for.
DHL may also disclose the Personal Data collected to third parties (whether based in Singapore or abroad) who assist DHL with certain of its internal functions, including but not limited to invoicing and the mailing of account statements, credit reference checks, transportation services and information technology services. These third parties are bound to abide by applicable laws and/or DHL’s policies relating to the collection, use and disclosure of your Personal Data.
If DHL transfers your Personal Data to countries outside of Singapore, DHL will obtain your consent for the transfer to be made and DHL will take steps to ensure that your Personal Data continues to receive a standard of protection that is at least comparable to that provided under the PDPA.
DHL wishes to assure you that other than in the instances stated herein and for any other legitimate purposes, DHL will not share, sell, rent, trade and/or disclose your Personal Data to any unauthorised third party in contravention of applicable laws unless your consent has been duly obtained.
In Singapore, the PDPA grants you certain rights to seek access to and/or correct your Personal Data provided to DHL. This right may be exercised at any time, although it should be noted that access may not be granted under certain circumstances pursuant to the PDPA. DHL reserves the right to charge you a reasonable fee to process a data access request as permitted by the PDPA. DHL will respond to your request as soon as reasonably possible. Should DHL not be able to respond to your request within thirty (30) days after receiving your request, DHL will inform you in writing within thirty (30) days of the time by which DHL will be able to respond to your request. If DHL is unable to provide you with any Personal Data or to make a correction requested by you, DHL shall generally inform you of the reasons why DHL is unable to do so (except where DHL is not required to do so under the PDPA).
In addition, you may at any time withdraw any consent given or deemed to have been given under the PDPA in respect of the collection, use or disclosure of your Personal Data by DHL. Such right may be exercised by you at any time by submitting your request in writing or via email to DHL’s Data Protection Officer at the contact details provided below. Upon receipt of your written request to withdraw your consent, DHL may require reasonable time (depending on the complexity of the request and its impact on DHL’s relationship with you) for your request to be processed and for DHL to notify you of the consequences of DHL acceding to the same, including any legal consequences which may affect your rights and liabilities to DHL. In general, DHL shall seek to process your request within ten (10) business days of receiving it. Whilst DHL respects your decision to withdraw your consent, please note that depending on the nature and scope of your request, DHL may not be in a position to continue providing its products or services to you and DHL shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform DHL’s Data Protection Officer in writing or via email (see contact details provided below).
DHL may retain your Personal Data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. DHL will cease to retain your Personal Data, or remove the means by which the Personal Data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Personal Data was collected, and is no longer necessary for legal or business purposes.
Finally, please note that DHL has put in place appropriate measures to safeguard your Personal Data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, DHL strives to protect the security of your information and DHL is constantly reviewing and enhancing its information security measures.
You may contact the DHL Data Protection Officer if you have any enquiries or feedback on DHL’s personal data protection policies and procedures, or if you wish to make any request, in the following manner:
- that you have voluntarily provided to DHL, its agents and/or business partners;
As the leader in international shipping, the DHL brand is known around the world. DHL takes protecting our customers and their sensitive information seriously. Therefore, we strongly encourage you to be on the alert for fraudulent emails sent by malicious third parties falsely claiming the DHL brand and name. These unauthorised emails often bear images such as official-looking logos to mislead recipients.
In most cases, these emails solicit for payment to be made by online shoppers for the delivery of consumer goods purchased over the Internet.
Please be advised that DHL does not request direct payment from online consumers. DHL only collects money due for shipping arrangements made between a consigner and a consignee.
A receiver is still obligated to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery. DHL accepts no responsibility for any costs, charges or payments incurred as a result of fraudulent activity.
If you receive an email requesting you to open an email attachment in order to confirm a delivery by DHL, this email is fraudulent and the attachment may be a computer virus.
You should be wary of emails appearing to be from DHL, but requesting personal information such as username, passwords, bank account or credit card details. These phishing emails might include links that direct you to a spoofed website or online form where you are asked to enter personal information.
If a link appears suspicious, please do not click on it.
In general, DHL recommends not opening attachments or clicking on links in emails identified as being “from” DHL, if one or more of the following is the case:
- You are not doing business with DHL
- The email is asking for personal or confidential information
- The email contains suspicious-looking links or attachments
- You are instructed to open an attachment for more details, including the tracking number
- The email does not come with a valid tracking number
If you receive a questionable email containing a tracking number, please verify it at our website at undefined. Simply enter the number into the “Track Your Shipment” box. If there is no result returned, it is not a valid tracking number and the email referencing it has not been sent by DHL.
For more information or to report fraud, kindly visit undefined. If you have further queries, please contact our customer service center @ 1800 285 8888.