PRIVACY NOTICE
Deutsche Post AG and its subsidiaries operating under the DHL brand (hereinafter referred to as "DHL") are pleased that you have visited our website and that you are interested in our company, our products and our services.
It is important to us that we protect your personal data during the entire business process.
The following explains what personal data DHL collects when you visit our website and how this data is used.
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Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.
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This Privacy Notice applies for the data processing carried out by:
Data Protection Officer for Deutsche Post AG
Gabriela Krader, LL.M
Deutsche Post AG
53250 BonnIf you have queries with regard to the processing of your personal data, please contact the Data Protection Officer.
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Visiting our Website
DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for connection and set up and security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.
The legal basis for the processing of the aforementioned data categories is Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.
The web tracking data will be stored for a period of 36 months and then automatically deleted. Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below "Use of Cookies" and "Use of Google Adwords".
As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e.g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.
Performance of a Contract
For pre-contractual and contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for the Get a Quote & DHL for Frequent Shippers process. In order to get back to you via email or phone to make you an offer, the data will be forwarded to the relevant DHL entity or division which offers the most relevant service for your enquiry and, in some cases, support staff (such as IT support staff) or staff working on improving the website. The data might also be used for performing a (shipment) contract, managing customer data and checking the effectiveness and conversion rate of our online tools (including the Get A Quote Tool & DHL for Frequent Shippers process), handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
The legal basis is usually Art. 6 (1) b) GDPR since the processing is for the performance of a contract to which you are a party.
Further information on data protection in specific services and products is available at the relevant Customer Portal.Processing for Advertising Purposes
If you are an existing customer of a Deutsche Post AG entity, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding Deutsche Post AG own and similar products.
Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest.
You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned under "Who is Responsible".
If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. The legal basis for this data processing is your consent pursuant to Art. 6 (1) (a) GDPR. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter. You can also revoke the consent at any time with effect for the future using the contact address provided. If you unsubscribe from our e-mail communications or revoke your consent, the corresponding data will be removed or blocked from the mailing list and will no longer be processed for these purposes.
Including your e-mail address in a blocking list is effected in order to safeguard our legitimate interests pursuant to Art. 6 (1) (f) GDPR. Our legitimate interest lies in us not sending you any information by e-mail in the future.
If you are a regular visitor of the Get a Quote page and/or you seem to be interested in our product portfolio and DHL entities, DHL shows you an invitation teaser to get in contact with us on a voluntary basis. The legal basis for this data processing is your consent pursuant to Art. 6 (1) (a) GDPR. -
We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.
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We use the online advertising program "Google AdWords" and the conversion tracking function of Google AdWords. Google conversion tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").
When you click on an ad delivered by Google, a conversion tracking cookie is placed on your computer. These cookies expire after 30 days, do not contain any personal data and therefore cannot be used to identify you personally. If you visit certain pages on our website and the cookie has not yet expired, we and Google can tell that you clicked on the ad and were directed to that page. Each Google AdWords customer has a different cookie, so it is not possible to track cookies via websites of other AdWords customers. The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers can see the total number of users who clicked on their ad and were directed to a page containing a conversion tracking tag. However, they do not receive information that enables them to identify users personally. If you do not want to participate in conversion tracking, you can opt out of this use and prevent cookies from being installed by selecting the appropriate settings on your browser software (deactivation option). You will then not be included in the conversion tracking statistics. Further information and Google's Privacy Policy are available at:
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Career opportunities within Deutsche Post DHL Group are as diverse as our teams all over the world. With approximately 550,000 employees in over 220 countries, we connect people, improving their lives. If you would like to apply for one of our open jobs you will find more information, also on data protection,
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DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. Further information on data protection in specific services and products is available at the relevant Customer Portal.
External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. DHL retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of DHL, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.
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Apart from the right to obtain you have the following rights:
- You can request information as to what personal data is stored
- You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
- You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
- You may lodge a complaint with the supervisory authority. To find your competent data protection authority, please click
Right to object
The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR.
To exercise your right, simply get in touch with us by using the contact details mentioned under "Contact".
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DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL. Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.
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Further information on data protection in specific services and products is available at the relevant Customer Portal.
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In this section you will find links to DHL product and portal related privacy information.
For further information on DHL Express products and portals click here.
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DHL reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL's websites you agree to this Privacy Notice.
This statement was last updated on 05 November 2019.
DPDHL Data Privacy Policy
The "DPDHL Data Privacy Policy" regulates the Group-wide standards for data processing with a special focus on so-called third country transfers, meaning transfers of personal data to countries outside the EU, which do not have an adequate level of data protection. If you are interested in learning more about the "DPDHL Data Privacy Policy", please use the following link:
Basic information
The controller of personal data concerning the Slovenian website is DHL Express (Slovenia) d.o.o.,
Špruha 19, 1236 Trzin.
Contact of the data protection officer for Slovenia: si.gdpr(at)dhl.com
Contact of the Data Protection Officer for the group (Deutsche Post AG):
Mag. Gabriela Krader, Deutsche Post AG, 53250 Bonn, Germany
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When you visit our website, we store your IP address for a short time, but no longer than untill the end of the session.
If our system detects that you are not performing any activities that could compromise the operation of our website, this information will be automatically deleted.
In the event that our system detects that you are carrying out activities that are manifestly illegal or clearly aimed at disabling the operation of the website, your IP address will be stored permanently and our system will blacklist it from and consequently disable this IP addresses to further use of the website.
More details
Legal basis for the processing of personal data: based on its own legitimate interest (Article 6(1)f of the General Data Protection Regulation), the controller processes personal data for the purpose of securing the website and preventing illegal activities through it (eg. intrusions, phishing, etc.).Recipient categories: security solution provider.
Recipients process personal data exclusively according to the instructions and under the control of the controller.
Retention period: no later than the end of the session (general rule) or permanently (for cases of attempted abuse).
Rights of data subjects: access to data, correction, objection, restriction of processing and erasure.
The rights can be exercised by a written application sent to the controllers's address or via the e-mail address: si.gdpr (at) dhl.com.
Right to lodge a complaint: a complaint may be lodged with the Information Commissioner of the Republic of Slovenia.
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We look forward to your every message.
To make your contact with us as easy as possible, we allow you to contact us through our website via the online form.
In this case, our communication will take place on the basis of our legitimate interest, which is reflected in the communication of the controller with the general public.
If you do not want to disclose your personal data to us, we will unfortunately not be able to answer your question or inquiry.
You can terminate the communication at any time (let us know), which will consequently mean that we will delete your personal data.
More details
Legal basis: legitimate interest (communication with the general public) - 6 (1) b of the General Data Protection Regulation.Recipient categories: maintainers provider. Recipients process personal data exclusively according to the instructions and under the control of the controller.
Retention period: until the end of the communication.
You can request the termination of communication beforehand - as a result, we will irreversibly destroy your personal data (if there is no legal basis for their further processing).
Rights of data subjects: access to data, correction, objection, restriction of processing and erasure.
The rights can be exercised by a written application sent to the controllers's address or via the e-mail address: si.gdpr (at) dhl.com.
Right to lodge a complaint: a complaint may be lodged with the Information Commissioner of the Republic of Slovenia.
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If you contact us for the purpose of possible cooperation (for example by phone or via the website) or you want us to provide you with an offer, this will mean that we will start the contract negotiation phase, which in terms of the General Data Protection Regulation means that the legal basis for the processing of your personal data will be “implementation of pre-contractual measures”.
If you do not wish to disclose your personal information to us, we will not be able to enter into a contract with you.
If we find a common language and conclude a contract, we will also send you our further offers at your physical address or call you, based on our legitimate interest (direct marketing).
We will use your e-mail or send you SMS notifications for the purpose of direct marketing only if you have given us your consent or you did not state at the time of concluding the contract that you did not wish to receive such content. .
You can unsubscribe from direct marketing content at any time by notifying us at si.gdpr (at) dhl.com or (in case of email) by clicking on the link in the received message.
More details
Legal basis: implementation of pre-contractual measures and (in case of contract) contract implementation - 6 (1) b GDPR.In case of direct marketing by snail mail or telephone calls: Article 6 (1) f GDPR (legitimate interest is the implementation of direct marketing, which is also recognised by Article 72 of Slovenian ZVOP-1).
In the event that a data subject becomes a customer of our services, the legitimate interest for e-mail direct marketing is recognised by Article 158 of Slovenian ZEKom-1.
In other cases, the legal basis is consent of the data subject (Article 6 (1) a of the General Data Protection Regulation).
Recipient categories: no external users.
Retention period: 5 years from the expiration of the contract or settlement of all obligations.
Personal data required for tax purposes: 10 years.
Rights of data subjects: access to data, correction, where legal basis for processing is legitimate interest also objection, restriction of processing and erasure, where legal basis for processing is consent also right to portability and right to withdraw consent.
The rights can be exercised by a written application sent to the controllers's address or via the e-mail address: si.gdpr (at) dhl.com.
You can unsubscribe from receiving the e-newsletter at any time by clicking on the link in the received e-mail.
Right to lodge a complaint: a complaint may be lodged with the Information Commissioner of the Republic of Slovenia.
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We perform video surveillance (CCTV) in some of our premises.
Where video surveillance is implemented you will see notifications on the premises.
Video surveillance is intended to secure shipments, protect our employees and ensure that customs procedures comply with the law.
We carry out video surveillance on the basis of our legitimate interest, which has been demonstrated for the aforementioned purposes, and which is also recognised by Article 75 of Slovenian ZVOP-1.
More details
Legal basis: protection of our property and employees and property of our customers – these are the legitimate interests we protect under Article 6 (1) f of the General Data Protection Regulation.Video surveillance is additionally regulated by Article 75 of ZVOP-1.
Recepient categories: no external users.
Retention period: 6 months from the recording, then the recording is automatically deleted.
Rights of Data Subjects: access to data (the data subject must indicate at least the approximate time at which he was on the premises, otherwise we will not be able to identify him), correction, objection, restriction of processing and erasure to a certain extent.
Rights can be exercised by a written application sent to the operator's address or via si.gdpr (at) dhl.com.
Right to lodge a complaint: a complaint may be lodged with the Information Commissioner of the Republic of Slovenia.
Cookies
Information about cookies and their use or settings can be found on this link.
On our website and in accordance with Art. 6 (1) f) GDPR we are using social-media-plug-ins (like facebook, google+, twitter etc.) in order to promote our brand, products and services and to get in touch with our customers. Therefore these advertising purposes are regarded as carried out for a legitimate interest. It is the responsibility of the respective social-media provider to be in line with all applicable laws and regulations.