PRIVACY NOTICE

Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

Visiting our Website

DHL is committed to preserving the privacy of users of our websites. When you visit our web pages, our web servers always temporarily save for connection and set up and security purposes the connection data of the computer connecting to our site, a list of the web pages that you visit within our site, the date and duration of your visit, the IP address of your device, the identification data of the type of browser and operation system used as well as the website through which you linked to our site. Additional personal information such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfillment of contract or an information request.

The legal basis for the processing of the aforementioned data categories is Art. 6 (1) (a) of the European General Data Protection Regulation (GDPR). Due to the said purposes, in particular to guarantee security and a smooth connection setup, we have a legitimate interest to process this data.

The web tracking data will be stored for a period of 36 months and then automatically deleted. Furthermore we are using cookies, tracking-tools and targeting measures. You will find more details hereto below "Use of Web Tracking", "Use of Cookies" and "Use of Google Adwords".

As far as you have enabled geo localization functions in your browser, respectively in your operating system we will use this data to offer you location-based services (e.g. location of the nearest branch, packing station etc.). We will not use this data for any other purpose. If you disable this function your data will be deleted in due time.

Performance of a Contract

For pre-contractual and contractual reasons, we also need personal data to provide our services and comply with the obligations arising from contractual agreements concluded with you. This data is used e. g. for the Get a Quote & DHL for Frequent Shippers process. In order to get back to you via email or phone to make you an offer, the data will be forwarded to the relevant DHL entity or division which offers the most relevant service for your enquiry and, in some cases, support staff (such as IT support staff) or staff working on improving the website. The data might also be used for performing a (shipment) contract, managing customer data and checking the effectiveness and conversion rate of our online tools (including the Get A Quote Tool & DHL for Frequent Shippers process), handling payments and, as the case may be, assessing creditworthiness. Certain shipment data will also be provided to the authorities of the country of transit or destination for customs and tax clearance or for security screening, as required by the laws of such country. The information provided would usually include: shipper name and address, receiver name and address, description of the goods, number of pieces, weight and value of shipment.
 
The legal basis is usually Art. 6 (1) b) GDPR since the processing is for the performance of a contract to which you are a party.
 
Further information on data protection in specific services and products is available at the relevant Customer Portal.

Processing for Advertising Purposes

If you are an existing customer of a Deutsche Post AG entity, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, we will process your e-mail address exclusively in order to provide you with information regarding Deutsche Post AG own and similar products.

Legal basis for the aforementioned processing is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest.

You have right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned under "Who is Responsible".

If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. The legal basis for this data processing is your consent pursuant to Art. 6 (1) (a) GDPR. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter. You can also revoke the consent at any time with effect for the future using the contact address provided. If you unsubscribe from our e-mail communications or revoke your consent, the corresponding data will be removed or blocked from the mailing list and will no longer be processed for these purposes.
Including your e-mail address in a blocking list is effected in order to safeguard our legitimate interests pursuant to Art. 6 (1) (f) GDPR. Our legitimate interest lies in us not sending you any information by e-mail in the future.

If you are a regular visitor of the Get a Quote page and/or you seem to be interested in our product portfolio and DHL entities, DHL shows you an invitation teaser to get in contact with us on a voluntary basis. The legal basis for this data processing is your consent pursuant to Art. 6 (1) (a) GDPR.

We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.

We use the online advertising program "Google AdWords" and the conversion tracking function of Google AdWords. Google conversion tracking is an analytics service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; "Google").

When you click on an ad delivered by Google, a conversion tracking cookie is placed on your computer. These cookies expire after 30 days, do not contain any personal data and therefore cannot be used to identify you personally. If you visit certain pages on our website and the cookie has not yet expired, we and Google can tell that you clicked on the ad and were directed to that page. Each Google AdWords customer has a different cookie, so it is not possible to track cookies via websites of other AdWords customers. The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers can see the total number of users who clicked on their ad and were directed to a page containing a conversion tracking tag. However, they do not receive information that enables them to identify users personally. If you do not want to participate in conversion tracking, you can opt out of this use and prevent cookies from being installed by selecting the appropriate settings on your browser software (deactivation option). You will then not be included in the conversion tracking statistics. Further information and Google's Privacy Policy are available at: 
https://policies.google.com/privacyundefined

5. Oktopost Tracking Cookie

Oktopost cookie allows DHL to track end-users' activities, which originate from their social interactions. The content of Oktopost cookie is limited only to identifying the links in social posts that an end-user has clicked on. In addition, if an end-user fills a tracked form on DHL website (e.g. registration form), the end-user's basic contact details, which may include personally identifiable information, will be added to the Oktopost cookie in order to create a profile of the end-user's social interactions. This information is used by DHL for internal analytics and to provide end-users with personalized content, offers or promotions.

You can learn more about Oktopost here: https://www.oktopost.com/. 

⁴ Targeting or Advertising: These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as helping measure the effectiveness of an advertising campaign. They are usually placed by advertising networks with the website operator's permission.

Salesforce Marketing Cloud Tracking Cookie ² | Salesforce

The cookie collects information in an anonymous form unless you contact DHL using certain online contact forms in the Logistics content area. At this point, we link the information stored in the cookie to your email address.

Information gathered includes page views, length of time on a page and the browser you used to view the content. This information helps DHL to measure the performance of email campaigns.

If the cookie remains anonymous, it expires after 30 days. If linked to an email address, it expires 2 years (730 days) after contacts last identified themselves. It is used confidentially only by DHL internally to improve the user experience.   

More Info about Privacy at Salesforceundefined

Campaign Name Cookie ² | campaignName

This cookie is created when you arrive at a DHL web page from a DHL promotional banner or from a link contained in a campaign / promotional email. 

The cookie stores a campaign ID, which uniquely identifies the campaign source. 

If you contact DHL using one of our online contact or registration forms within 24 hours of arriving at one of our websites, the campaign ID is attached with the email sent to DHL Sales or Customer Service.

This information is solely used to assess how successful our campaigns are and monitor if customers have contacted us as a result of a campaign. 

The cookie stores no personal customer data at all, only the campaign's ID.

The cookie expires after 24 hours only.

Search Parameter Cookie ³ | searchParams  

This cookie is used to store search phrases and words that you have typed into our Search boxes. 

The Search boxes can be found at the top right of each of our web pages. 

In this way, we remember your search terms and pre-populate the search box with previous suggestions when you reuse the search boxes.

This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

This cookie permanently stores search terms until such a time that you actively decide to clear your browser cache and cookies.

Shipper Reference Details Cookie ³ | shipRefDetails

This cookie is used to store all previously tracked shipper reference values that you enter when using our DHL Express Shipper's Reference tracking application.

This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

This cookie permanently stores all shipper references until such a time that you actively decide to clear your browser cache and cookies.

Take a look at one of our DHL Express Shipper's Reference tracking applications. 

Waybill Cookie ³ | AWB 

This cookie is used to store the last tracking number value that you entered when using one of our main online tracking applications.

This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

This cookie only stores the previous tracking number value until such a time that you enter a new number in the same tracking application.

Take a look at one of our main online tracking applicationsundefined.

Waybill Brand Cookie ³ | BRAND

This cookie is used to store the last shipment type that you selected from the dropdown options that are offered in our main online tracking applications.

This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

This cookie only stores the previous shipment type dropdown option selected until such a time that you return and select another option in the same tracking application.

Take a look at one of our main online tracking applications.

Fast Track Cookie ³ | No fixed name

This cookie is used to store both the last tracking number value entered and the shipment type selected from the dropdown when using our smaller Fast Track online tracking applications.

This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

This cookie only stores the previous tracking number value and previous shipment type dropdown option selected until such a time that you return and select new options in the same Fast Track tracking application.

You can find one of our DHL Express Fast Track tracking applications here.

Tab System Cookie ³ | No fixed name

This cookie is used to store the last tab that you selected on a page using a multi-view tab system.

This cookie has been created to improve website functionality and make using DHL websites easier for our customers.

This cookie only remembers the previous tab selected until you return and select another tab on the same tabbed page.

Webtrends Analytics ² | WT_FPC

This cookie is used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience.

More Info about Privacy at Webtrendsundefined.

Webtrends Analytics ² | ACOOKIE

This cookie is used to collect information about how visitors use our sites and is specifically used to monitor visitors across DHL domains.

For example, if a visitor arrives at our corporate site (domain is www.logistics.dhlundefined) and then selects to visit a DHL country website with its own local domain (e.g. for Germany, local domain is www.dhl.deundefined).

We use the information to compile reports and to help us improve the site. The cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

The cookie is only used for identification and does not hold visitor personal data, only an identifier. It is used confidentially only by DHL internally to improve its websites and the user experience.

More Info about Privacy at Webtrendsundefined

Google Analytics ² | _utma, _utmb; utmz

A small number of countries may use Google Analytics cookies on a small scale for specific local purposes. These cookies use your IP address as recognition; however do not identify you as an individual. In other words, information is collected in a pseudonymous form. The cookies collect information about how visitors use our local sites and use the information to compile reports and to help us improve local sites.

More Info about Privacy at Googleundefined

Eloqua Tracking Cookie ² | ELOQUA

The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you contact DHL using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you. Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.

More Info about Privacy at Eloquaundefined

LiveBall Tracking Cookies ² | LiveBall, mkto_trk, ki_r, ki_t, ki_u

These cookies collect information using anonymous identification numbers.

LiveBall uses IP address to provide non-intrusive geographical location data, however it is not saved in or linked with the cookie. This helps us to track web browsing behavior in order to understand and improve the user experience and the services that we offer. However, it cannot be mapped back to your personal data. 

These cookies are set when you contact DHL using certain online forms on our websites – for example, when you open a DHL Express account with us. 

The cookies are used confidentially only by DHL internally and expire after 365 days.

More info about Privacy

dotdigital Tracking Cookie ² | tracked_session

This cookie is created when you arrive at specific web pages from a link contained in a campaign or promotional email. We use the information to compile reports and to help us improve the site and provide you with better, targeted content.

The cookie collects information in an anonymous form unless you contact DHL using certain online contact forms in the Logistics content area. At this point, we link the information stored in the cookie to your email address to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you.

Information gathered includes page views, length of time on a page and the browser you used to view the content. This information helps DHL to measure the performance of email campaigns.

If the cookie remains anonymous, it expires after 30 days. If linked to an email address, it expires 1 year (365 days) after contacts last identified themselves. It is used confidentially only by DHL internally to improve the user experience.

Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by DHL internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs.  

More info about privacy at dotdigital

MediaMind Cookies ² | U2, ActivityInfo, TargetingInfo, Eyeblaster, A3, B4, and C4.

MediaMind cookies are created when you arrive at specific DHL campaign web pages from a DHL promotional banner, from a link contained in a campaign / promotional email, or when you have used a campaign link provided as part of an offline media advertisement. MediaMind cookies track when and where you were exposed to DHL ads online, how you engaged with those ads, and when you visited the DHL site after being exposed to those ads.

The information is used to help DHL measure the performance of advertising campaigns. The information is provided as aggregated reports, so no individual user information will be viewed. It does not monitor any other browsing behavior and is used confidentially only by DHL internally.

These persistent tracking cookies collect your IP address and use it to provide geographical location data to help DHL monitor and manage advertising campaigns. The cookies are completely encrypted and do not collect any other personally-identifiable data, so the IP address cannot be linked to personal data and is not shared with third parties. The IP address is stored securely and only used confidentially by DHL internally to provide aggregated reports. The cookies expire after 30 days.

More Info about Privacy at MediaMind

Flash Cookies ¹ | LSO

Flash Cookies allow you to view Flash Player content and are independent of DHL.

Flash Player default settings do not seek user's permission to store cookies on local hard disk.

If you wish, you can disable flash cookies (also referred to as 'local shared objects').

More info about how to manage or disable Flash Cookies

Full info on Flash Player functionality and related Privacy settings

You Tube Cookies ² | use_hitbox VISITOR_INFO1_LIVE  

We embed videos using YouTube's privacy-enhanced mode. Some of these videos are from our official YouTube channel. 

This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode.

To find out more, please visit YouTube's embedding videos information page

Decibel Insight cookies ² | da_sid, da_lid

In order to provide better content and service, this site uses the Decibel Insight web analytics service. This site does not use Decibel Insight to collect any information that may be personally identifiable to you. Decibel Insight may record mouse actions and scrolling movement, as well as basic interactions with website forms. Decibel Insight does not track your browsing habits across other third-party websites. For more information about the data practices of Decibel Insight, please visit their privacy policy - https://www.decibelinsight.com/privacy-policy/

You can opt out of Decibel Insight tracking by visiting www.decibelinsight.com/optout

Usabilla Cookies | usbl.c.ID

The following data is stored for Usabilla campaigns:

• Whether or not the campaign has already been run, if so, the campaign will not be shown again.
• If the campaign has a "N% chance" trigger it stores whether or not the campaign should be shown at all.
• If the campaign should be triggered after the visitor has visited a certain amount of pages, the number of pages visited since the campaign was started are stored.

This data is stored in HTML5 Local Storage, with one entry per campaign. The key of this field is "usbl.c.ID" where ID is a unique id for the campaign.

Furthermore, if the "new or returning visitor"-trigger is enabled in any campaign the following two pieces of data will be stored:

1.  The field "usbl.v" in Local Storage
2.  A session cookie named "usbls"

These two pieces of data are needed to determine if a user is new or returning. If you want to know more about Usabilla's cookie policy, please check: https://usabilla.com/cookie-policyundefined

Google Adwords Cookies ⁴ | Various: see Types of cookies used by Google

When you click on an ad delivered by Google, a conversion tracking cookie is placed on your browser. These cookies expire after 30 days, do not contain any personal data and therefore cannot be used to identify you personally. If you visit certain pages on our website and the cookie has not yet expired, we and Google can tell that you clicked on the ad and were directed to that page. Each Google AdWords customer has a different cookie, so it is not possible to track cookies via websites of other AdWords customers. The information collected by means of the conversion cookie is used to compile conversion statistics for AdWords customers who have opted for conversion tracking. Customers can see the total number of users who clicked on their ad and were directed to a page containing a conversion tracking tag. However, they do not receive information that enables them to identify users personally.

More info about Google Adwords in Google’s Privacy Policy
To opt out of being tracked by Google Adwords across all websites, visit: Google Ad Settings

DoubleClick Cookies ⁴ | Various: see Types of cookies used by Google

We use the online advertising program DoubleClick and the conversion tracking function of DoubleClick. DoubleClick conversion tracking is an analytics service provided by Google.
When you click on a Google or Bing advertisement, a cookie is placed on your browser. This enables both DoubleClick and DHL to recognize that someone has been redirected to the website from a Google or Bing ad and has made it to a predetermined target page (conversion page).

The cookies enable us to count the number of times a user visits a web page after clicking on one of our ads and to track the number of sales made. These cookies do not collect any personally-identifiable data.

More info about DoubleClick in Google’s Privacy Policy
If you do not want to take part in the tracking process outlined here, you can decline the placement of the cookie necessary for this to take place over your browser settings. You can also opt out of DoubleClick's use of cookies by visiting Google Ad Settings.

Google Remarketing and Similar Audience Technology ⁴ | Various: see Types of cookies used by Google

Our websites use retargeting and similar audience technology provided by Google. This technology enables us to target visitors of our website with remarketing ads who already have shown interest in our products. The ads are displayed by using a cookie-based analysis of the previous usage data. Personal data will not be stored. In the case of retargeting technology, a cookie will be stored on your browser in order to collect anonymized date about your interests and adapt ads specifically according to the stored information. Later, if you perform Google searches or see advertisements from the Google network on other websites, we have the possibility of presenting you targeted ads of our products there (known as remarketing). If you have a Google account, Google can link this data with your Google account.
Similar audience targeting allows DHL to show ads to people who share characteristics with people on the existing remarketing lists.

More info, including how remarketing works in Google’s Privacy Policy
You can deactivate remarketing ads from Google by visiting Google Ad Settings

Microsoft Bing Cookies ⁴ | Various: see Use of Cookies and Similar Technologies in the Microsoft Privacy Statement

Our websites use the conversion tracking of Bing Ads. When you click on a Bing advertisement, a cookie is placed on your browser. This enables both Bing and DHL to recognize that someone has been redirected to the website from a Bing ad and has made it to a predetermined target page (conversion page).

More info about Microsoft Bing in Microsoft’s Privacy Statement.
If you do not want to take part in the tracking process outlined here, you can decline the placement of the cookie necessary for this to take place over your browser settings. The deactivation can be carried out using the Microsoft Opt Out.

Get a Quote ⁴ | _gaq_data

This cookie is used for reidentifying and restoring recent quote information for quote data requested on logistics.dhl. This cookie stores required fields in order to perform a quote request. These are country, city and zip data for the origin and destination. Information regarding the parcel attributes and delivery date. The cookie does not store any personal information. The cookie will be stored for two years.

Sharing Tools: Third Party Cookies

DHL now uses embedded 'share' buttons on its websites. These make it easy for visitors to bookmark and share content through their favorite social networks. When you click on one of these buttons, a cookie may be set by the service you have chosen to share content through. DHL does not control the use of these cookies and you should therefore check the relevant third party's website for more information. The 'share buttons' are provided by AddThis. For more information about their data collection practices, please take a look at the AddThis Privacy Policy.

Third Party Cookies in embedded content

Please note that on some pages of our websites you may notice that cookies have been set that are not related to DHL. When you visit a page with content embedded from, for example, YouTube or Vimeo, these service providers may set their own cookies on your web browser. DHL does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

Web Beacons

In order to keep DHL's online content relevant, easy to use and up-to-date, we use web analytics services such as Adobe Analytics and Webtrends (see Webtrends entry in DHL Table of Cookies above for more information.) to help us understand how people use our websites. These services use data collection technologies such as web beacons. Web beacons are small electronic images that deliver cookies, count visits, and understand usage and website effectiveness. In turn, this lets us know what content is of interest to our visitors and helps us provide tailored information on our websites. These web beacons are anonymous and do not contain or collect any information that identifies you. The information is anonymous and only used for statistical purposes. These web analytics data and cookies cannot be used to identify you as a natural person as they never contain personal information such as your name or email address.

Please remember that if you delete your cookies, or use a different browser or computer you will need to set your opt-out status again.

Please note that it is not technically possible to detect the Opt-Out if you delete the cookies from your browser.

On our website and in accordance with Art. 6 (1) f) GDPR we are using social-media-plug-ins (like facebook, google+, twitter etc.) in order to promote our brand, products and services and to get in touch with our customers. Therefore these advertising purposes are regarded as carried out for a legitimate interest. It is the responsibility of the respective social-media provider to be in line with all applicable laws and regulations.

Career opportunities within Deutsche Post DHL Group are as diverse as our teams all over the world. With approximately 550,000 employees in over 220 countries, we connect people, improving their lives. If you would like to apply for one of our open jobs you will find more information, also on data protection, hereundefined.

DHL does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. Further information on data protection in specific services and products is available at the relevant Customer Portal.

External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. DHL retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of DHL, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.

Apart from the right to obtain you have the following rights:

• You can request information as to what personal data is stored
• You can request that we correct, delete or block your personal data provided these actions are permitted by law and in compliance with existing contractual conditions.
• You can request to receive personal data you have provided in a structured, commonly used and machine-readable format.
• You may lodge a complaint with the supervisory authority. To find your competent data protection authority, please click here.
  

Right to object

The right to object applies for all processing of personal data which is based on Art. 6 (1) f) GDPR.

To exercise your right, simply get in touch with us by using the contact details mentioned under "Contact".

DHL takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the DHL servers if your browser supports SSL. Should you wish to contact DHL by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.

Further information on data protection in specific services and products is available at the relevant Customer Portal.

For further information on DHL Express products and portals click here.

DHL reserves the right to change its Privacy Notice at any time with or without prior notice. Please check back frequently to be informed of any changes. By using DHL's websites you agree to this Privacy Notice.

This statement was last updated on 05 November 2019.