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Help Center for Freight Shipping

Our freight forwarding experts share key details to help simplify your global trade and international shipping

From Incoterms to our shipping terms, save time with our DHL Global Forwarding Help Center’s self-service resources. If you can’t find the information you need, the expert team at the location closest to you is ready to help.

FAQs

Answers to your top Freight Forwarding questions

Incoterms

Understand the Incoterms® 2020 and 2010 editions

Surcharges and Service Updates

The latest fuel and security surcharges on your trade lanes

Documentation Center

Find our Shipping Terms and documents, plus VGM details, hazardous goods info

Global Service Alerts

Latest customer advisories and surcharges

Claims, Complaints or Compliments Form

Share with us your feedback, concerns or positive experiences with our services

Meet AIDA: Your 24/7 Logistics Companion on WhatsApp

  • Experience hassle-free tracking and easy access to comprehensive details on your shipment. 
  • Need to find a DHL Global Forwarding office nearby? AIDA's got you covered. 
  • Get quick access to free, instant quotes on myDHLi Quote+Book.

Chat with AIDA on WhatsApp

Are you looking for help with a shipment in transit?

Let’s get you over to our Tracking and Customer Service areas. Once there, simply enter your tracking number and we’ll help you track down the information you need.

Tracking

Use your tracking number to view status

Customer Service

Send us a message about your shipment