Documentation Center
Here you can find all the details about key policies and terms of service, as well as, download shipping documents.
Terms, Conditions and International Shipping Documents Downloads
DHL will assist you, when permitted by law, in the preparation of all documents to speedily and effectively move your shipments. Please find access to some of the most often used export documents.
You can also download all of our key shipping terms below.
Local Air Freight Terms and Conditions (English)
(302.4 KB)
House Airway Bill Terms & Conditions (English)
(154.2 KB)
Danmar Line Terms and Conditions (English)
(177.0 KB)
EDI Terms and Conditions (English)
(239.4 KB)
Forwarders Certificate of Receipt Terms and Conditions (English)
(22.6 KB)
Customs – Colombia Public Documents
Customs Agency DHL Global Forwarding Colombia S.A. Level 1 authorized with Resolution 2225 of 2008 modified by Resolution 005603 of 2009, with code DIAN 0048, shares the following public documents.
Customs Agencies are the legally recognized persons authorized by the National Tax and Customs Directorate. To carry out the auxiliary activities relating to the public and commercial functions of customs to guarantee legal compliance of foreign trade users and the existing legal norms on importation, exportation, customs transit, and any remaining customs operations or procedures related with these activities.
The essential purpose of customs agencies is the collaboration with customs authorities in the strict application of legal regulations related to foreign trade, for the proper development of customs procedures and other activities (Articulo 51 del Decreto 1165 de 2019).
We have made legal documents available to the public for advice on financial, national coverage, our affiliated customs agency personnel, and a presentation of our services in Import, Export, and Customs Transit, Formats of Power, etc.
OEA Customs Agency DHL (Spanish)
(64.8 KB)
Code of Conduct (Spanish)
(1.0 MB)
Financial Statements (Spanish)
(623.7 KB)
RUT Customs Agency DHL (Spanish)
(1.5 MB)
ISO 9001 Certificate (English)
(1.1 MB)
ISO 14001 Certificate (English)
(964.9 KB)
Chamber of Commerce Certificate (Spanish)
(395.7 KB)
DHL Customs Agency Resolution (Spanish)
(971.6 KB)
DHL Customs Agency Certificate (Spanish)
(50.3 KB)
Related People Customs Agency (Spanish)
(353.6 KB)
Dangerous Goods/Hazardous Materials Shipments
DHL Global Forwarding is an established carrier of Dangerous Goods and as a leading transportation and logistics company, DHL adheres to the following regulations:
- ATA for air transport, applicable within all countries which work under the ICAO regulations and any airline under the IATA regulations
- ADR for road transport, the EU directives concerning the transport of Dangerous Goods, applicable within all countries that have adopted the ADR convention in their legislation and additionally within Europe
Shippers are responsible to confirm if their dangerous goods shipments will transit to destination by air or road and prepare the shipment accordingly.
Learn More About
Shipping Hazardous Materials by Air
The IATA website offers a great range of resources essential for your business if you are looking to ship dangerous goods by Air. Resources include Dangerous Goods training, manuals and forums amongst lots more.
Shipping Hazardous Materials by Ocean
Looking for a safe way to ship your goods by Ocean? The International Maritime Organization (IMO) provides information on the transportation of dangerous goods by Ocean.
Safety of Life at Sea (SOLAS)
Shipping containers is a pretty safe business. However, in recent years, the industry has seen some major incidents at sea and on shore arising from packed containers that had incorrect weight declarations. To prevent these, the International Maritime Organization (IMO), in collaboration with industry representatives, has therefore adopted specific rules as part of the SOLAS (Safety of Life at Sea) Convention including a Verified Gross Mass (VGM).
The purpose of the VGM requirement is to obtain an accurate gross weight of packed containers so that vessel and terminal operators can prepare vessel stowage plans prior to loading cargo on ships. The requirement will protect vessel and terminal operators’ people and assets, as well as shippers’ cargo.or road and prepare the shipment accordingly.
What Has Changed as of July 1, 2016?
Immediate consequences for the shipper are that as of July 2016, the Verified Gross Mass (VGM) weight of every container needs to be provided to the carrier, before the load list cut-off.
Furthermore, it is the shipper’s responsibility to ensure that the accurate weight is being provided. If no Verified Gross Mass weight has been provided, the container will not be loaded on to the vessel.
Two permissible methods for weighing:
- Method 1: Weigh the packed container
- Method 2: Weigh the cargo and other contents and add tare mass of the container
DHL is helping you to manage and comply with this new convention. For more information please download the shipping guide documents or contact your local DHL Global Forwarding Sales or Customer Service representative.