Frequently Asked Questions

DHL AG submitted an application for the .DHL gTLD in the context of ICANN’s New gTLD Program in April of 2012. DHL AG was the only applicant for the .DHL gTLD.

After careful evaluation of DHL AG’s application by ICANN, the latter awarded the Registry Agreement for the operation of the .DHL gTLD to DHL AG. Download a copy of this Registry Agreement or visit the agreement on the website of ICANN.

According to the terms of the Registry Agreement DHL AG has executed with ICANN, the registration of domain names in the .DHL gTLD is restricted to Registry Operator (DHL AG), its Affiliates or Trademark Licensees.

Reference is made to Specification 13 to the Registry Agreement, which states that only DHL AG, its Affiliates and Licensees are eligible to be registrants of domain names in the TLD and entitled to control the DNS records associated with domain names at any level in the .DHL gTLD.

If you or your organization qualifies as such, and you would like to register a domain name in the .DHL gTLD, please refer to the processes that are available on DHL’s intranet, available only internally.

Yes. These can be consulted and downloaded from the Registry Agreement. These terms have been drawn up by DHL AG, and form part of its Registry Agreement with ICANN, which can be consulted on ICANN’s website.

Please send an email to abuse.dhl@dhl.com containing:

• Your full name, address, and contact details (email, telephone);
• A detailed overview of your statements and arguments;
• The remedies you are seeking.

We will then get back to you as soon as practicable.

Please also refer to the Section regarding Disputes contained in the .DHL Domain Name Registration Policies.

Please send an email to complaints.dhl@dhl.com  containing:

• Your full name, address, and contact details (email, telephone);
• A detailed overview of your statements and arguments;
• The remedies you are seeking.

We will then get back to you as soon as practicable.

Please also refer to the Section regarding Disputes contained in the .DHL Domain Name Registration Policies.

Please send an email to complaints.dhl@dhl.com containing:

• Your full name, address, and contact details (email, telephone);
• A detailed overview of your statements and arguments;
• The remedies you are seeking.

We will then get back to you as soon as practicable.

Please also refer to the Section regarding Disputes contained in the .DHL Domain Name Registration Policies, and in particular the section relating to Eligibility Reconsideration Proceedings.

Yes. The Uniform Rapid Suspension and Uniform Dispute Resolution Procedures are available for all gTLDs, including for domain names registered in a so-called “brand-gTLD” like .DHL.

Please note however, that the remedies that you are seeking must comply with Specification 13 to the Registry Agreement entered into by and between DHL AG and ICANN. This means that a domain name cannot be transferred to (and subsequently registered in the name of) a party that does not meet the eligibility requirements for registering domain names in the .DHL gTLD.

Please refer to FAQ #2 for more information.

Please also refer to the Section regarding Disputes contained in the .DHL Domain Name Registration Policies.

Please visit whois.nic.dhl in order to consult the .DHL WHOIS database.

DHL AG has put in place a number of technical restrictions (such as a CAPTCHA) in order to prevent users from permanently extracting or temporarily transferring of all or a substantial part of the contents of the WHOIS database. These restrictions are available to DHL AG in accordance with applicable law, and to prevent automatic mass harvesting of WHOIS data.