Fraudulent Use of the DHL Brand
Attempts have been made to defraud Internet shoppers by the unauthorized use of the DHL name and brand via email communications and graphics which appear, on the surface, to have originated from DHL.
In most cases the communications concern the sale of consumer goods over the Internet where payment may be requested before the goods are delivered.
You should always keep in mind:
- DHL does not transport cash (current legal tender), bank checks, or documents that are negotiable.
- DHL is not involved in buy/sell money transactions between individuals or companies.
- DHL does not act as an intermediary or a depository in the trade of second-hand goods.
- DHL does not use buying/selling platforms to promote its shipments.
- DHL always uses the mail domain "XXXX@dhl.com" in its communications.
- DHL only charges for the expenses derived from official shipments made with DHL, not requesting at any time through a link the payment of any amount to make the delivery.
- To open an account with DHL, the customer's bank and credit card details are never requested by e-mail, but only when the contract is signed.
This security notice does not affect the obligation of a consignee to pay shipping, customs, VAT or similar charges, where these are properly payable at the time of delivery.
DHL accepts no responsibility for any costs, charges or payments made which were improperly incurred as a result of fraudulent activity.
If you are in any doubt as to the integrity of a website that uses the DHL brand, please always access DHL websites via our global website.
Please report receiving fraudulent or suspicious DHL emails to DHL Customer Service.
Spam and Viruses
Please be advised that if you received an email suggesting that DHL is attempting to deliver a package requesting that you open the email attachment in order to affect delivery, this email is fraudulent, the package does not exist and the attachment may be a computer virus.
Please do not open the attachment. This email and attachment does not originate from DHL.
The DHL name has been used in a series of fraudulent email scams, commonly referred to as "Phishing". One such email suggests that DHL is attempting to deliver a package and asks the recipient to open the email attachment in order to affect delivery. These emails are not authorized by DHL - their authors are only using the DHL name in their message to grab the user's attention and lend apparent legitimacy to the emails.
DHL recommends not opening the emails if identified as being "from" DHL, and one or more of the following is the case:
- You have received an email without a tracking number and you are not doing business with DHL
- The email has an attachment and you are not aware that you are doing business with DHL
- The email instructs you to open an attachment for the tracking number
The recipient of a questionable email containing a tracking number can verify if a tracking number is valid by inserting the tracking number into the "Tracking Number" box. If there are no tracking results returned, it is not a valid tracking number and the email referencing the tracking number has not been sent by DHL.