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FREQUENTLY ASKED QUESTIONS

Background

  • Deutsche Post AG submitted an application for the .DHL gTLD in the context of ICANN’s New gTLD Program in April of 2012. Deutsche Post AG was the only applicant for the .DHL gTLD.

    After careful evaluation of Deutsche Post AG’s application by ICANN, the latter awarded the Registry Agreement for the operation of the .DHL gTLD to Deutsche Post AG. A copy of this Registry Agreement is available here and on the website of ICANN.undefined

Registration of Domain Names

  • According to the terms of the Registry Agreement Deutsche Post AG has executed with ICANN, the registration of domain names in the .DHL gTLD is restricted to Registry Operator (Deutsche Post AG), its Affiliates or Trademark Licensees.

    Reference is made to Specification 13 to the Registry Agreement, which states that only Deutsche Post AG, its Affiliates and Licensees are eligible to be registrants of domain names in the TLD and entitled to control the DNS records associated with domain names at any level in the .DHL gTLD.

    If you or your organization qualifies as such, and you would like to register a domain name in the .DHL gTLD, please refer to the processes that are available on DHL’s intranet, available only internally.

  • Yes. These can be consulted and downloaded here. These terms have been drawn up by Deutsche Post AG, and form part of its Registry Agreement with ICANN, which can be consulted on ICANN’s website.

Filing a Complaint

  • Please send an email to send an email toabuse.dhl@dhl.com containing:

    • Your full name, address, and contact details (email, telephone);
    • A detailed overview of your statements and arguments;
    • The remedies you are seeking.

    We will then get back to you as soon as practicable.

    Please also refer to the Section regarding Disputes contained in the .DHL Domain Name Registration Policies.

  • Please send an email to Send an Email tocomplaints.dhl@dhl.com containing:

    • Your full name, address, and contact details (email, telephone);
    • A detailed overview of your statements and arguments;
    • The remedies you are seeking.

    We will then get back to you as soon as practicable.

    Please also refer to the Section regarding Disputes contained in the .DHL Domain Name Registration Policies.

  • Please send an email to send an email tocomplaints.dhl@dhl.com containing:

    • Your full name, address, and contact details (email, telephone);
    • A detailed overview of your statements and arguments;
    • The remedies you are seeking.

    We will then get back to you as soon as practicable.

    Please also refer to the Section regarding Disputes contained in the .DHL Domain Name Registration Policies, and in particular the section relating to Eligibility Reconsideration Proceedings.

  • Yes. The Uniform Rapid Suspension and Uniform Dispute Resolution Procedures are available for all gTLDs, including for domain names registered in a so-called “brand-gTLD” like .DHL.

    Please note however, that the remedies that you are seeking must comply with Specification 13 to the Registry Agreement entered into by and between Deutsche Post AG and ICANN. This means that a domain name cannot be transferred to (and subsequently registered in the name of) a party that does not meet the eligibility requirements for registering domain names in the .DHL gTLD.

    Please refer to FAQ #2 for more information.

    Please also refer to the Section regarding Disputes contained in the .DHL Domain Name Registration Policies.

Consulting the .DHL Whois Database

  • Please visit whois.nic.dhl in order to consult the .DHL WHOIS database.

  • Deutsche Post AG has put in place a number of technical restrictions (such as a CAPTCHA) in order to prevent users from permanently extracting or temporarily transferring of all or a substantial part of the contents of the WHOIS database. These restrictions are available to Deutsche Post AG in accordance with applicable law, and to prevent automatic mass harvesting of WHOIS data.