IMPORTANT INFORMATION

DHL Global Forwarding Italy is committed to ensuring the best experience for its customer as well as boasting new excellence for its Emilia Romagna, Marche, Umbria, and Toscana’s customers.

With the opening of the LCL import service via Ravenna, DHL Global Forwarding Italy is the first Freight Forwarder to offer three weekly arrivals from Shanghai, adding to its Product & Solutions portfolio the third weekly departure in addition to those already operating to the ports of Genoa and Venice. The range of services offered represents an absolutely unique product for the Italian market, perfectly integrating our ‘Connecting People’ and ‘Improving Lives Mission’ which is especially important during this delicate time. This is why we have decided to launch this new service representing a strong signal of optimism to try and stimulate the business restart which we feel is more important now than ever.

The new branch in Bologna with 900 m2 of offices and 3,400 m2 of operational warehouses for air and sea shipments, also provides storage services under Private Customs Deposit and Temporary Customs Custody. In addition to the palletization center for air shipments, the branch houses a new consolidation and deconsolidation center for LCL ocean freight shipments (Less than Container Load). Joining the DHL Global Forwarding Italy national Network to support the operation of the National Gateway of Pozzuolo Martesana and Venice and achieving the best performance for customers in that area. This structure also allows a significant reduction of the environmental impact thanks to the exploitation of the energy provided by a solar panel system.

To further strengthen our market lead position, we have decided to improve our LCL services portfolio by launching a new direct service from China.

Xiamen – Genoa routing configuration will offer our customers a fast and reliable direct weekly connection  with 30 days transit time port to port perfectly fitting with DHL Global Forwarding current strategy from China.

Our receiving CFS in Milan with a destination bonded warehouse of 12,000 square meters and IMO capabilities with trained dedicated staff allow us to comply with local customer requirements in the most effective and efficient way.

This initiative highlights another step taken by DHL Global Forwarding to get even closer to the Italian market and customer needs.

For additional information please contact us.

One year after the launch of our DHL Global Forwarding Dragon Box, the first LCL weekly service from Hong Kong, Shenzhen and Guangzhou to Venice with a transit time of 28 days, we are pleased to inform you that we have recently activated a new LCL Service from China, our Silk Way Express from Shanghai to Venice with a transit time of 35 days.

The consolidation of this lane and the positive performance of the Service during the whole year were important factors for us to strengthen the relationship with our customers in the North-East area, and allowed us to improve our support to those businesses in that area.

We strongly believe that with these New Services we are working in cooperation with the Italians importers for their success.

Therefore we are pleased to announce that DHL Global Forwarding has successfully worked on the increase of the spaces available for this service.

For further information of our Dragon Box and on our New Silk Way Express services please do not hesitate to contact us.

DHL Global Forwarding Italy is pleased to launch the new Air Freight Service DHL Air Economy to Australia, via our Denpasar Gateway in Bali.

This routing is already well-consolidated within the DHL Global Forwarding Network, and is now finally available from Italy to the five main Australian airports (ADL, BNE, PER, SYD, MEL).

From Denpasar your goods are shipped in pallet with daily departures to the named Australian airports.  

Do not hesitate to contact us for more information.

Sometimes the reason behind the choice of a shipping service is based on wanting to reduce the cost of transport as much as possible or to comply with a specific delivery date and time. However, there are some cases that require something that goes far beyond urgency.

For example:

• The lack of a component that could block the production cycle of a factory.
• The launch of a new product that must take place on the same date and time in every part of the world.
• The urgency of receiving a drug that could save a human life.
• The lack of a spare part that risks jeopardizing the participation in a car race or the lack of an engine component of an airplane or a ship that prevents it from departing.

To deal with these special circumstances, we have integrated our standard air services DHL Air Priority, DHL Air Connect and DHL Air Economy with operational solutions able to manage these emergencies 365 days a year for 16 hours per day.

The Emergency Desk will provide you with solutions from a team of experts managing shipments in AOG (Aircraft on Ground) on behalf of the airlines.

The Emergency Desk will be in operation 16 hours per day (from 07.00 to 23.00),  365 days. You will have immediate contact from when an emergency shipment is requested until we have identified the best solution for the problem, including cost estimation and monitoring the shipment every step of the way until the delivery has been completed.

The solutions of the Emergency Desk range from the hand-carry (on board courier) to the three service levels of DHL Same Day (Jetline, Speedline, Sprintline) up to the charter flights and dedicated solutions with various modes of transport.