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DHL Freight Customer Service

Whether you are receiving a shipment to your home or business, we want to help answer your questions about receiving or returning a shipment sent using DHL Freight.

Customer Service Hours: Monday-Friday 08.00-18.00

Questions about a shipment in transit or recently delivered?

If you are receiving a shipment sent with DHL Freight, here are some helpful links to answer your most common questions. If you don't see what you need, visit our Contact Directory.

Questions about your business account?

If you are a business customer with an invoice account, here are some quick links to tasks you might need.

Questions about making a shipment?

Shipper Help Center

Our Shipper Help Center includes instructions, policies, pricing, and more. If you are looking to ship a parcel, pallet or more, the Shipper Help Center explains:

  • Surcharges
  • Dangerous and Prohibited Goods,
  • Downloadable Terms and Pricing
  • And more

Explore the Shipper Help Center

Tools for Shippers

Contact DHL Freight

Customer Service Hours Monday-Friday 08.00-18.00