DHL Freight Shipper Help Center
Our team is here to help. We've collected some of our most requested topic in this Help Center. In order to quickly get you to the information you seek. We've categorized topics segmented depending on if you're receiving or shipping (as a private person or as a business person.)
Help for Our Business Customers
Whether you're shipping parcels to e-commerce customers or pallets, containers or other cargo to business customers, this section will help answer all your most detailed questions about our products and services.
Product and Service Details
Useful Documents
Our useful documents page contains important documents you might need for our operation and to understand the details of our services. Documents include:
- Local and International Certificates (example: ISO 9001)
- Quality and Environmental Policies
- Insurance Documents
- Terms and Conditions for our Products
Service Points and Terminal
Shipping Guidance
Account Help
Help for Private Parcel Shippers Using Direct Payment
Direct payment shipments include shipments made with a credit card using our shipping tool MyDHLParcel and dropped off at a DHL ServicePoint.
Contact Details for Shippers
If you can't find the information about making a shipment that you need, reach out to our team.
- Phone: 0771 345 345
- Email us about: Direct payment parcel shipment | Business account shipment
Hours: Monday-Friday 08.00-18.00