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DHL Freight Shipper Help Center

Our team is here to help. We've collected some of our most requested topic in this Help Center. In order to quickly get you to the information you seek. We've categorized topics segmented depending on if you're receiving or shipping (as a private person or as a business person.)

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Help for Our Business Customers

Whether you're shipping parcels to e-commerce customers or pallets, containers or other cargo to business customers, this section will help answer all your most detailed questions about our products and services.

Product and Service Details

Useful Documents

Our useful documents page contains important documents you might need for our operation and to understand the details of our services. Documents include:

  • Local and International Certificates (example: ISO 9001)
  • Quality and Environmental Policies 
  • Insurance Documents
  • Terms and Conditions for our Products

 

Explore our Useful Downloads

Price Lists

Download list by product and service

Surcharges

Learn how we apply surcharges

Value Added Service

From Cargo Insurance to Cash on Delivery

Insurance Coverage Exclusions

Learn which commodities insurance cover cannot be offered for

Service Points and Terminal

Freight Terminals and Locations

Find terminal and office locations by country

DHL ServicePoint Finder

Find details about your nearest service point

Collection Instructions

Find out what type of identification you need at collection

Shipping Guidance

FAQs

Answers to your top freight questions

Instructions and Tips

Learn how to fill out waybill, proforma invoice for returns, how to pack your shipments and more.

Incoterms

Understand the Incoterms® 2020

Dangerous Goods and Prohibited Items

Learn more about what we offer for the transport of dangerous goods

Account Help

Order Your Price Appendix

Request a pdf copy of your agreements

Manage Your Invoices

Register for EDI or PDF invoice and more

Manage your e-ID Security

Apply for or update your e-ID details

Register for Pallet Exchange

If you regularly ship pallets in Sweden join our Pallet Transfer System

Sign Up for Direct Debit

Fill out the form with your bank info

How to Prepare a Claim

Understanding the process when something goes wrong

Assign Power of Attorney

By proceeding, you consent to the processing of your personal data by our external partner for authorization management with BankID.

SEND IT GREEN Start Up Guide

Find instructions, images and suggested copy for promotions.

Online Shipping Tools and Data Integrations

Our customer portal myDHLFreight, along with our wide range of tools and integrations, ensures you can seamlessly and efficiently integrate DHL into your operation.

Explore our Tools

From DHL Active Tracing to eBilling find out more

Help with MyDHLFreight

Log in, register or watch tutorial videos for our customer portal

Help for Private Parcel Shippers Using Direct Payment

Direct payment shipments include shipments made with a credit card using our shipping tool MyDHLParcel and dropped off at a DHL ServicePoint.

FAQs for Private Shippers

Answers to your top questions about shipping

Prohibited Goods

Learn about goods what we're not allowed to ship

DHL ServicePoint Finder

Find details about your nearest service point

Collection Instructions

Find out what type of identification you need at collection

How to Prepare a Claim

Understanding the process when something goes wrong

Contact Customer Service

Inquiries regarding sending parcels as a private person.

Contact Details for Shippers

If you can't find the information about making a shipment that you need, reach out to our team.

Hours: Monday-Friday 08.00-18.00

Are you looking for help with a shipment in transit?

Let’s get you over to our Tracking and Customer Service areas. Once there, simply enter your tracking number and we’ll help you track down the information you need.

Tracking

Use your tracking number to view status

Customer Service

Explore our shipment tracking Customer Service center