Navigation and Content
You are in  Sweden
or Select a different country

FAQs for Private Parcel Shippers In Sweden


Here you will find the most common questions about My DHL Parcel (dhlpaket.se). Please read through, if you cannot find the answer to your question, it is of course good to contact us.

Prepare and Register


How do I register and send via dhlpaket.se?

Register and pay for your package in three easy steps via DHL's Online tool "My DHL Parcel".

Step 1: Select country and parcel size

  • Select the country you want to send to. Available parcel sizes and prices are displayed based on your choice.

Step 2: Address information

  • Enter the recipient's address, then the sender's address. Be careful with spelling and other information in the address.
  • As a sender, you can add a personal message via e-mail to the recipient, as well as enter a reference that ends up on your receipt.

Step 3: Overview and choice of payment method

  • A summary of your order is displayed here. You can change, delete or add new parcels. However, this must be done before proceeding to payment. 
  • If you have a discount code, enter it here. 
  • Read and accept DHL's terms. Indicate if you want our newsletter.
  • Choose which payment method you want to use: Visa or Mastercard. Please note that all shipments must be paid for before the package is handed in to your DHL Service Point.
  • Click on "Next" to be forwarded to our partner Ingenico for payment. Once the payment has been made, you will receive an order confirmation by email containing an invoice / receipt and a QR code that you must present to your agent to have your labels printed.

Note! If you do not receive a confirmation email – look in your spam, sometimes it ends up there.

Step 4:  Confirmation, receipt/invoice and QR code

  • Confirmation will be sent to your email. Now you just need to bring your QR code and go to your agent to submit your package and get labels printed.

How do I access my shipment information completed registration?

In your confirmation email you will find the QR code and invoice/recite. These remain for 30 days after the order is completed.

How long is my address label valid?

Your address label is valid for 30 days. Please note, however, that you only have access to the address label via your shopping cart for 30 days. You do not have the opportunity to cancel your purchase once you have used the address label and already sent your package. 

What is a QR code and how does it work?

QR code stands for "Quick response"-code and is a unique code for your parcel. You show the QR code to your DHL Servicepoint-agent, either via your smartphone, or as a printout. Under the QR code is also a shipment number – which also is possible to read to your DHL Servicepoint-agent. The agent then scans the QR code and prints the address label that is attached to your package.

Can I pay for my shipment at my DHL Servicepoint-agent?

No, all shipments must be paid for online via dhlpaket.se.

What can I send with DHL?

The sender is responsible for the content and that the content does not consist of any dangerous objects or articles prohibited by law or by other rules and regulations. 

You can review a summary of what may not be sent with DHL Parcel ForYou on our Prohibited Goods page.

Information on customs, laws and regulations can also be found on the following website www.tullverket.se or from the customs authority or embassy of each country.

Prohibited content is described in DHL's Terms and Conditions which can be found on our Useful Documents page.

What are the terms and conditions for my product?

All assignments are carried out in accordance with the following conditions for the product you have purchased/ registered.

DHL's Terms and Conditions can be found on our Useful Documents page.

Pay and Print


What payment options are available?

A secure and reliable payment system is available for the purchase of your packages. Your personal data will be treated confidentially and securely.

The following payment methods are available through our partner Ingenico:

  • Credit card (VISA and Mastercard)

How does payment work with a credit card?

Your card will be debited immediately after purchasing.

Accepted cards are: 

  • VISA
  • Mastercard

What do "Verified by Visa" and "Mastercard Securecode" mean?

To make VISA or Mastercard payments particularly secure, DHL's online tools support "Verified by VISA" and "Mastercard Securecode". This means that the buyer is prompted to enter their personal password or other similar confirmation for verification. Your bank will then check your password and approve the transaction. This gives both parties (customer and DHL) the certainty that the identity of the other party is correct.

Where can I find the last three digits of my credit card?

The last three digits serve as an additional security feature on your credit card. By entering these numbers, also known as CVV, CVC or CID numbers, you identify yourself as the owner of the card in question. DHL does not store these figures.

View/ Mastercard: CVV, CVC or CID numbers on these credit cards are three digits long and found on the back of the card.

My purchase was not approved, what can I do?

Make sure you have provided the correct card details. If the problem persists, contact your bank. Sometimes card owners need to open their credit card for online purchases.

Why am I not able to pay with my credit card?

If online payment/payment by card doesn't appear as a payment option or if it's not optional, this may be for several reasons:

  • A technical error has occurred
  • A risk analysis has indicated that payment by credit card is not allowed for this order.

Please choose another available payment option. Unfortunately, DHL's Customer Service does not have the ability to change the availability of payment methods.

What is the risk analysis?

The risk analysis determines which different payment methods are available for each order based on the following criteria: 

  • Order value
  • Addresses

When and how will my money be refunded followed by a cancellation?

As soon as DHL Customer Service has received your order cancellation, the money already paid out to us will be refunded to the same account from which the money was withdrawn. However, the transaction from us to you can take 2-5 business days. Please note that a cancellation is not possible once the address label has already been used.

How do I access the parcels address label?

You will receive the address label printed out by your agent when you present your QR code or shipment number. Note that you cannot print your own address label. Your QR code does not need to be printed either, it is enough to show it on your mobile.

Drop-Off and Pick-Up


Where can I drop-off my package?

You are welcome to submit your package to the nearest DHL agent. You can find all our agents on our DHL ServicePoint Finder.

Please keep in mind that you need to register and pay for your booking using our My DHL Parcel.

Where can I pick-up my package?

You can pick up your package when you have received a notification on SMS or email that the package is ready for collection from your agent.

You can pick up your package during the agent's opening hours. Visit our DHL ServicePoint Finder for more information on your service point.

What do I need to bring with me to be able to hand in a parcel?

Prepare your parcel with your own packaging. Bring the parcel and your QR code (that you received when you registered and paid via dhlpaket.se) to your DHL Servicepoint-agent.

Can I book a pick-up?

No. Unfortunately, it is currently not possible to book a pick-up.

Do I need to bring any documents when I collect my parcel(s)?

When you pick up a package from one of our DHL agents, the current shipping number and the recipient's ID must be presented. You can also authenticate yourself with Bank ID (link can be found in DHL's sms and email notifications).

Please note that the recipient name of the package should match the name of the recipient's ID. If someone other than the recipient is to pick up the package, both the recipient's and the delegate's ID must be presented.

What do I do if I forget ID or shipping number when picking up packages?

When you pick up a package from one of our DHL agents, the current shipping number and the recipient's ID must be presented. You can also authenticate yourself with Bank ID (link can be found in DHL's sms and email notifications).

Please note that the recipient name of the package should match the name of the recipient's ID. If someone other than the recipient is to pick up the package, both the recipient's and the delegate's ID must be presented.

Which ID documents are valid?

You can find a list of valid IDs and more information about picking up at a DHL Service Point on our How to Pick Up a Parcel from a Service Point page.

What happens if a package is not picked up by the recipient?

The parcel remains with the DHL Servicepoint-agent for 14 days from the time you receive your notification. After three reminders, it is sent back to DHL for further instructions from the sender. For parcels sent abroad, other conditions may apply.

Rates and Delivery Times


How much does it cost to send with dhlpaket.se?

You pay for the package size you send. Form complete details, visit our Rates and Timetables page.

Are there restrictions on size and weight?

With us you can send both domestic and international packages up to 20 kg, with a maximum dimension of:

  • Length 200 cm, or 
  • Length + circumference 150 cm.

For complete details visit out Rates and Timetables page.

How long does it take for a domestic package to arrive?

In the case of domestic packages, the package will normally reach the recipient's DHL representative the next weekday after submission (depending on the time of submission). Some locations may take an additional one or two working days depending on where the goods are sent from and where the recipient's DHL representative is located. 

In the case of International Packages, the delivery time depends on the places where the transport is to take place. Review our standard timetable

Liability and Terms


All assignments are carried out in accordance with DHL's General Terms and Conditions for DHL Parcel ForYou Sweden and DHL Parcel ForYou International.

You can find this and other applicable terms on our Useful Documents page.

Can I send what I want with dhlpaket.se?

The sender is responsible for the content and that the content does not consist of any dangerous objects or articles prohibited by law or by other rules and regulations.  

You can review a summary of what may not be sent with DHL Parcel ForYou on our Prohibited Goods page.

Information on customs, laws and regulations can also be found on the following website www.tullverket.se or from the customs authority or embassy of each country.

Prohibited content is described in DHL's Terms and Conditions which can be found on our Useful Documents page.

Please also note that the total value of the item's contents must not exceed 5,000 SEK/package.

Is my package insured during transport?

The price of the freight includes a basic insurance for compensation in case of loss or damage. The compensation in the event of loss or damage for DHL Parcel ForYou, amounts to a maximum of 5 000 SEK/package.

Please note that the total value of the item's contents must not exceed 5,000 SEK/package.

For more information about what to do if something goes wrong during shipping, visit our Claims Information Page.

Who is responsible for the package?

You as the sender are responsible for ensuring that your package is properly packaged in a safe way. All so that it does not get damaged, or damage other packages during shipping.

DHL is responsible for the package from the time it has been submitted until it has been delivered.

Are you looking for help with a shipment that is en route?


Let’s get you over to our Tracking and Customer Service areas. Once there, simply enter your tracking number and we’ll help you track down the information you need.