Useful Information and Downloads
Local Certificates and Policies
ISO 9001
ISO 14001
ISO 50001
ISO 45001
Environment and Energy Policy - DHL Freight - Global and Local (Swedish)
Work environment policy - DHL Freight - Local for Sweden
Global Certificates and Policies
ISO 9001
ISO 14001
ISO 50001
ISO 45001
Good Distribution Practice (GDP) Certificate
Global Integrated Management System Policy
DHL Freight Quality Policy (Swedish)
Work environment policy - DHL Freight - Global (Swedish)
Insurance
Terms and Conditions
DHL Freight Sweden Terms and Conditions (Swedish)
DHL Freight Sweden Terms and Conditions (English)
Terms and Conditions for Pallet Transfer System (Swedish)
General Conditions of the Nordic Association of Freight Forwarders (NSAB) 2015 (Swedish)
General Conditions of the Nordic Association of Freight Forwarders (NSAB) 2015 (English)
Delivery Terms and Cost Allocation Incoterms®2020 and Combiterms2020 (Swedish)
Terms and Conditions for Recipients - DHL Home Delivery (English)
Special conditions Consolidated solution - DHL Parcel Connect PLUS and DHL Parcel Connect (Swedish)
Special conditions Consolidated solution - DHL Parcel Connect PLUS and DHL Parcel Connect (English)
List of Countries and Areas for International Parcels - DHL Parcel Connect, DHL Parcel RETURN CONNECT and DHL Parcel Connect PLUS
List of Countries and Areas for International Freight – DHL Road Freight Standard, Pallets, DHL Road Freight Priority and DHL Road Freight Direct
DHL Freight GoGreen Plus Terms and Conditions (English)
Product Specific Terms and Conditions- Marketplace (Only Avaliable in Swedish)
Terms and Conditions for DHL Parcel ForYou Sweden and DHL Parcel ForYou International (in Swedish)
Terms and Conditions for the Formula 1 Heineken Dutch Grand Prix 2024 Competition (English)
Privacy Notice - DHL Freight Virtual Assistant chatbot ("Viva") (English)
Privacy Notice - DHL Freight Virtual Assistant chatbot ("Viva") (Swedish)
Terms of Use - DHL Freight Virtual Assistant chatbot ("Viva") (English)
Instructions and Manuals
myDHLFreight User Manual
DHL Home Delivery International Return Instructions (Swedish)
Home Delivery International - Check out guide (English)
Other Downloads
List of areas where DHL Operates (Swedish)
Download Welcome Guide (in Swedish)
Food Management (Swedish)
Freight Packing Tips
Create a Shipping Document (English)
Customs Information Import (English)
Customs Information Import (Swedish)
Customs Information Export (English)
Customs Information Export (Swedish)
Customs Power of Attorney
Customs Power of Attorney (in Swedish)
Document codes for customs declarations - CBAM (Carbon Border Adjustment Mechanism) (Swedish)
PRE7 label
PRE10 label
PRE12 label