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Press Release: 25 September 2023 Sydney, Australia

  • Building on longstanding successful partnerships in Chile and New Zealand, Alcon assigns DHL Supply Chain as Logistics Provider in Australia
  • The partnership caters to the needs of high standards for medical products and necessary flexibility to scale operations
  • DHL to handle storage, inbound, outbound and inventory functions, acting as “one-stop shop” for Alcon’s vision care products.

DHL Supply Chain, the global market leader in contract logistics solutions and Alcon, the global leader in eye care, have signed a contract in Australia.

Building on the long-standing partnerships in Chile and New Zealand, DHL’s newest Life Science warehouse in Sydney will store Alcon’s vision care and surgical vision products. Inbound and outbound shipments will cater to Alcon’s Australian market.

Behind Alcon’s decision to partner with DHL is the quality compliance required for medical devices and the flexibility of the DHL network to scale operations.

“We’re very pleased to provide Alcon with a dedicated 3PL solution. As the global leader in eye care, Alcon has an incredible range of stock-keeping units (SKUs) which saw several thousand pallets moved seamlessly across to our landmark Life Sciences facility over three weeks,” says Steve Thompsett, CEO of DHL Supply Chain Australia. “The dedicated rework area and cold chain facilities enable us to operate as a ‘one-stop shop’ for Alcon.”

The multi-customer site in Horningsea Park has a 5 Star Green Star Rating and is a temperature-controlled facility powered by green electricity.

Commenting on the partnership, Penny Stewart, Cluster Franchise Head Surgical and Country Manager for Alcon Australia and New Zealand, says, “At Alcon, innovation is at the heart of what we do – and this includes innovating our commercial services so that we can deliver world-class products more efficiently and reliably to our customers to help more people See Brilliantly. We are thrilled to partner with DHL to get our products to our customers from all corners of Australia and New Zealand more efficiently.”

DHL Supply Chain Australia is the largest third-party logistics provider for the life science and healthcare industry and ensures label claim compliance (delivery as per the temperature instructions on the product's packaging) as manufacturers prescribe. Alcon’s products including contact lenses, eye care products and cataract treatments are stored and delivered in a compliant, safe, and reliable way.