Privacy Notice

Deutsche Post AG (hereinafter called 'DHL') is pleased that you have visited our social media presences and are interested in our company and our products and services. In the following, we would like to inform you about certain issues related to data protection that apply when you visit our social media presences.

• Our social media presences are made available by the respective operators of the social media platform pursuant to the applicable terms and conditions of use. The respective platform operator is solely responsible for the technical operation of this profile.
• DHL is solely responsible for the content that DHL posts on this page (such as information about our company, products, services, sweepstakes, campaigns) and for our interaction with visitors to our profile.
• The operators of the social media platform operate the entire IT infrastructure of the platforms. It makes its privacy policy available to users and has its own separate relationship with registered users of the platform. The operators of the social media platforms are solely responsible for all data protection topics involving your user profile, to which we have no access.
• We have no influence over the data processing by the operators of social media platforms who collect them. Furthermore, we have no information regarding the extent to which, the purposes for which or the length of time that the operators of the social media platforms store personal data and possibly analyze, link or transfer them to third parties.
• Please note that your personal data can, under certain circumstances, also be processed outside of the European Union/European Economic Area. This could result in data protection risks for users because an adequate level of data protection cannot be guaranteed in such cases and the ability to assert data subject rights is limited.
• Please see the respective privacy policies and cookie policies for the social media platforms to learn more about their data processing activities and how you can exercise your rights vis-á-vis the operators of the social media platforms.
  
  Facebook
  Instagram
  X
  LinkedIn
  YouTube
  TikTok
• If you would like to contact DHL directly – in other words, without the involvement of the social media platforms – please contact customer service

DHL is the data controller for the information it posts and also for the data processing that falls in its area of responsibility for the following social media presences:

• Facebook
• Instagram
• X
• LinkedIn
• YouTube
• TikTok

To the extent that it concerns the processing of personal data as part of page insights, the following platform operators are jointly responsible, along with us, for data processing. Joint data processing is based on an agreement between the joint controllers pursuant to Article 26 of the General Data Protection Regulation (GDPR).

• Facebook/Instagram: Facebook
• LinkedIn: LinkedIn Pages Joint Controller Addendum

3.1. Data processing in connection with our social media presences

We make use of our social media presences to inform you about, for example, our company, products, services, campaigns and sweepstakes and to interact with you regarding various topics and respond to your inquiries. The data processing performed in this connection is undertaken to safeguard our legitimate interests in accordance with Article 6(1)(f) of the GDPR. Our legitimate interest lies in public relations work and communication.

The social media platform operator publishes the information you provide on our profile, such as comments, likes, images and videos, and we process this information solely for the abovementioned purposes. We reserve only the right to erase illegal content should this be necessary. This applies, for example, to posts that constitute infringements of the law or are unlawful, hate comments, suggestive comments (explicitly sexual content) or attachments (such as images or videos), which under circumstances violate copyrights, privacy rights, criminal law or Deutsche Post AG’s ethics rules.

Data are also collected for the purpose of holding and processing sweepstakes. The details, such as which data are processed and the purpose of the processing, can be found in the privacy notices and terms and conditions of the respective contest.

If you would like to exchange personal data with us, we recommend that you contact our customer service. 

3.2. Data processing of page insights for statistical purposes

The social media platform operators from Facebook, Instagram and LinkedIn provide us with page insights, for which we are jointly responsible together with the platform operators. Page insights are anonymous statistics that are generated as a result of certain events and are tracked by social media platforms via cookies and similar technologies when a user such as you interacts with our social media profile. We can use the page insights, which contain no personal data, to see which content is particularly accessed by which group of individuals. This allows us to optimize our social media presence. This represents a legitimate interest on our part for the processing that takes place. The legal basis for data processing related to page insights is Article 6(1)(f) of the GDPR. We would like to point out that data processing can also take place independent of whether you are logged in or registered on the social media platform. We are unable to influence the use of cookies and similar technologies on the social media platform and, in this respect, refer you to your ability as a user to change your settings regarding the related data processing via the respective cookie banner on the social media platform (granting or not granting your consent). 

3.3. Social media monitoring

We use social media monitoring in order to obtain a picture of how our business, our products and our services are viewed and, based on this, identify potential for improvement. This entails analyzing posts on the social media platform based on the channel links used and relevant hashtag links. Only those posts to which you allow full public access will be used for this. The legal basis for processing personal data as part of social media monitoring is Article 6(1)(f) of the GDPR because we have a legitimate interest in identifying in freely accessible statements possible deficits in our products or services and responding appropriately. 

You may exercise your rights as set forth in this Privacy Notice by contacting data protection.

If you would like to exercise your rights as a data subject vis-à-vis the social media platform operators, please use the contact options provided by the platform operators on the social media platforms. Should we receive an inquiry that falls within the area of responsibility of the social media platforms, we will forward it to them for further processing.

The length of time during which your data are stored will depend on the particular context of the processing and will be based on the parameters imposed by data protection law. All public posts you make on our profiles will remain on our profiles for an unlimited time, unless we erase them on the basis of an update of the original post, a breach of law or an infringement of our guidelines. You may of course erase your posts, comments and the like at any time yourself or exercise your right to have us erase them.

In the case of the social media platform operators’ erasure of your data, we have no influence over this and therefore refer you to the privacy policy of the respective platform operator.

In order to get back to you via email or phone to make you an offer, you can use one of our Get a Quote services. Depending on the country you are residing and in order to get you to the right expert team or tool within DHL, we either ask whether you would like to ship parcels or documents, cargo / freight or international business mail and whether you are a business or private customer. 

Based on this information your request will be directed to our business units  [DHL Express, DHL Global Forwarding, DHL Freight, DHL eCommerce, DHL Paket] and you will immediately receive a product card with price and further details from the business unit(s) which offer best suits your request. It could also be that we ask you for the following details: country of origin and destination including city and postcode (we need an approximate origin and destination in order to give you a quote for your shipment as accurate as possible) and weight and dimension of the shipment. Depending on your request we might also ask the quantity, whether documents or dangerous goods are involved or whether it is palletized or stackable. This information is also forwarded to one of our business units  [DHL Express, DHL Global Forwarding, DHL Freight, DHL eCommerce, DHL Paket]  and you will immediately receive a product card shown with price and further details regarding your shipment and optional add-ons.

By clicking on the “continue to booking” button you will be forwarded to the respective business unit´s  booking tool system [MyDHL+, myDHLi, MyDHL Parcel]. Hence, on dhl.com we basically do not collect or otherwise process your personal data for our Get a Quote service. However, if data is nevertheless considered personal, such as the city and postcode, the legal basis for this is the contract in progress (Art. 6 (1) b) GDPR) and a legitimate interest in being able to submit our offer as accurately as possible (Art. 6 (1) f) GDPR).

Provided that no statutory or contractual retention periods needs to be observed, your request will be stored for a maximum of 30 days with the relevant business unit which finally made the quote as proof of proper processing and for the purpose of further optimizing services. On dhl.com the respective data is stored for a maximum of 30 days if you have used the safe shipment service and unless not earlier deletes by yourself.

If you are using or DHL for Business service we ask you for the shipping destination, the volume and the frequency of the shipment. Based on this information and your shipping needs, your request will be send to our business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL eCommerce, DHL Paket]  and allocated to those which services best fit your requirements. In order to get in touch with you as soon as possible we also ask you for your company´s name, your name, business address, email address and phone number. This data will also be forwarded to the respective business units and is necessary to take steps at your request prior to entering into a contract and / or for the performance of a contract. The legal basis is therefore Art. 6 (1) b) GDPR.

Provided that no statutory or contractual retention periods need to be observed, your request will be stored for a maximum of 30 days with the relevant business unit which finally made the quote as proof of proper processing and for the purpose of further optimizing services.

You can use the Track and Trace service to track shipments addressed to you or sent by you, and also view the expected time of delivery. To this end the tracking information is sent to the respective business unit [DHL Express DHL Global Forwarding, DHL Freight, DHL eCommerce, DHL Supply Chain]to find the status of the shipment. You will also receive all important detailed information about your shipment from the respective business unit. In addition, the sender or recipient can also receive further information about the shipment in question by e-mail or SMS. For this purpose, the e-mail address or mobile phone number of the recipient of the notification can be stored and the notification activated. In this context, the person entering the data must ensure that the notification recipient agrees to the processing of e-mail address, mobile phone number and notification.

The following data are processed as part of shipment tracking: shipment number, name and address of the sender, name and address of the recipient, e-mail address of the sender/recipient if applicable, name and address of the alternative recipient if applicable, customer data of the sender, product or service name, shipment history, signature of the recipient, confirmation that a minimum age has been checked (over 16/over 18).

The data are processed for the purpose of fulfilling the contract on the basis of Art. 6(1) (b) GDPR.

To enhance user convenience, when using shipment tracking DHL automatically generates a list of the last shipment number searched for via the shipment search: This function saves you having to re-enter the shipment number when checking the shipping status of your shipment. In this context, you can name individual shipments according to your preference (“Shipment title"). For this purpose, the application saves a list of the last shipment searches in a cookie. 

Our Ship Now service leads you to our various customer portals of our business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL eCommerce, DHL Paket] (e.g. MyDHL+, DHL eCommerce Web Portal, my DHLi or DHL Interactive). You can also continue as guest and you will be forwarded to our business unit which best meets you shipping needs. In any case we will not process your personal data at this stage. Same applies if you would like to schedule a redelivery. After a few questions about your shipment you will be directed to our various customer portals where you can arrange the redelivery in detail.

You can contact us at any time with questions via our Customer Service. Depending on the respective business unit, you will either be forwarded directly to the website of the respective business unit or we ask you to fill out a contact form beforehand, which requests the following data categories and then forwards them to the respective responsible business unit: your customer reference no., your name, the name of your company, postal address, email address and telephone no. country / region and the sector you are working for. The legal basis is Art. 6 (1) (b) GDPR, as this processing is carried out in order to prepare or to fulfil a contract. Furthermore, you provide the data voluntarily for the purpose of contacting us, so your consent is another legal basis, Art. 6 (1) (a) GDPR.

In addition you have the option to consent to promotional emails about our services. To this end we also forward your contact data to our business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL eCommerce, DHL Paket] . The legal basis for this is your consent according to Art. 6 (1) (a) GDPR.

If you would like to participate in one of our Events and/or Webinars, you will be redirected to the appropriate registration page. There we basically collect the following personal data: your name, your email address and who is your main contact at DHL. Depending on the respective sector we may also ask for your company name, your seniority and whether you have previously done business with DHL. The legal basis is Art. 6 (1) (b) GDPR, as this processing is carried out in order to fulfil the contract (attending the event).

If you subscribe to Delivered to know first about new articles we only collect your email address and it is not used for any other purpose. The legal basis for this is your consent according to Art. 6 (1) (a) GDPR. You may unsubscribe at any time by clicking the relevant link at the bottom of the Delivered mail. You can also revoke the consent at any time with effect for the future using the contact address provided. If you unsubscribe from Delivered or revoke your consent, the corresponding data will be removed or blocked from the mailing list and will no longer be processed for these purposes.

Notwithstanding the foregoing, if you are an existing DHL customer, your postal data (e.g. name, address) will be processed to contact you in order to provide you with the latest information about our offers, news, products and services. Apart from an existing consent, which is based on Art. 6 (1) a) GDPR, we will process your e-mail address exclusively in order to provide you with information regarding DHL own and similar products. Legal basis for the aforementioned processing to keep you updated regarding our own and similar products is Art. 6 (1) f) GDPR. The processing of customer data for own direct marketing purposes is regarded as carried out for a legitimate interest. You have the right to object at any time to the said processing. To exercise your right, simply get in touch with us by using the contact details mentioned under "Who is Responsible".

You have the option there to consent to promotional emails about our services. To this end we also forward your contact data to our business units [DHL Express, DHL Global Forwarding, DHL Freight, DHL eCommerce, DHL Supply Chain]. The legal basis for this is your consent according to Art. 6 (1) (a) GDPR. You may unsubscribe at any time by clicking the relevant link at the bottom of the Delivered mail. You can also revoke the consent at any time with effect for the future using the contact address provided.

If you register for one of our newsletters, we are entitled to use your e-mail address for this purpose. The legal basis for this data processing is your consent pursuant to Art. 6 (1) (a) GDPR. You may unsubscribe from the newsletter at any time by clicking the relevant link at the bottom of the newsletter. You can also revoke the consent at any time with effect for the future using the contact address provided. If you unsubscribe from our e-mail communications or revoke your consent, the corresponding data will be removed or blocked from the mailing list and will no longer be processed for these purposes.
Including your e-mail address in a blocking list is effected in order to safeguard our legitimate interests pursuant to Art. 6 (1) (f) GDPR. Our legitimate interest lies in not sending you any information by e-mail in the future.

Information that you submit to us, for ordering or receiving a service (e.g. electronic recording of consignee's signature, AWB numbers, addresses etc.), will be recorded by DHL and will be used for the exclusively purpose of the provision of DHL's service. DHL does not collect and process Customer or Shipment Information except when specifically, voluntarily and knowingly provided by you. We ensure compliance with state of the art security standards and we complies with local or international standards of Data protection rules.

An internetworking protocol address ("IP Address") is a number automatically assigned to your computer on connecting to the Internet. DHL will make a record of your IP Address and may use it for administrative, security and statistical purposes.

Customer Information is used to provide and/or enhance the services we offer to you.

DHL collects and processes Data only for specific and limited purposes which we inform you about when you wish to use certain services offered on our websites. DHL may collect and use Data e.g. to provide you with our services, to bill you for services you request, to receive newsletters, or to communicate with you for other purposes. In addition, we may use your Data to evaluate the effectiveness of and improve our services to our customers, for our own internal statistical and operational purposes, to evaluate customer interests as well as purchasing and other trends among customers and to better determine product development and marketing strategies. By submitting your Data, you expressly consent to such use. DHL keeps your Data only for as long as is reasonably needed for such purposes and in accordance with any applicable legal or ethical reporting or document retention requirements.

To be able to provide our services to you, Data may occasionally be transferred to third parties, who act for or on behalf of DHL, for further processing in accordance with the purposes for which your Data were originally collected. When disclosure of Data to third parties is likely or necessary for whatever reason, DHL shall endeavour to ensure that such third parties provide the same level of protection as DHL. 

In some cases, DHL could be constraint to provide Shipment Information to the authorities of the country of transit of destination for customs and tax clearance or for security screening, as required by law of such country. The information provided would usually include: shipper and consignee names and addresses, description of the goods, number of pieces, weight and value of the shipment.

DHL understands that privacy is important to you. We will take all reasonable precautions to ensure that the Customer Information that we hold about you remains confidential. Information security techniques and controls, such as firewalls, anti-virus software and access control procedures are deployed to protect against:

• unauthorised access
• improper use or disclosure
• unauthorised modification, and
• unlawful destruction or accidental loss

Due to the fact that the Internet is not regarded as a completely secure system even if you implement the highest security measures, DHL can not be responsible or liable for the security of your Data whilst in transit through the Internet.

Customer Information is handled on a ?Need to know? basis and access is only provided to those employees who have a legitimate need for that information for the purposes of our business.

DHL is part of Deutsche Post World Net, an international logistics and financial group, and has databases in different jurisdictions. DHL may transfer your Data to one of its databases or to companies within the DHL group or to its partners, who have agreed to keep your Data confidential and secure, outside of your country of residence. If the level of privacy protection in a foreign country does not comply with internationally recognized standards according to the list published by the Federal Data Protection Commissioner, we will ensure that Data transfers to our databases in that country are equally protected and that a transfer of Data to third parties in such countries does not occur. By submitting your Data to our websites, you expressly agree to its possible transfer to other companies within the DHL group and/or its partners and to this end to its trans-border transmission.

Version 1.0/February 28, 2007

DHL reserves the right to amend the privacy policy at any time without prior notice. Please refer back to the policy periodically for changes. By using the DHL web site you agree to this policy.

For general enquiries, please contact our Customer Services. For the Data protection questions please send an e-mail to communicationsch@dhl.com.