Which AI shopping features do consumers want?
Shoppers want tools that help them make better decisions faster. The most-desired AI shopping features are virtual try-ons, AI-powered shopping assistants, voice-enabled product search, augmented reality (AR) shopping experiences, suggested product additions to the cart, and automatic reordering when items run low.
What do shoppers want to see more from retailers to support sustainability?
When it comes to sustainability, credibility and clarity matter most: consumers are looking for retailers to use sustainable packaging, eliminate unnecessary plastic, and provide clear recycling instructions. They also value the ability to repair or reuse, whether through spare parts or products made from recycled materials.
What do consumers expect from retailers when it comes to delivery and returns
Delivery and returns are becoming dealbreakers. Consumers increasingly expect free options as standard, and many will abandon their carts if those expectations aren’t met. Retailers that integrate delivery and return costs into product pricing can create a perception of value that boosts conversion and builds trust.
How has social media changed shoppers’ buying habits?
Platforms like Instagram, TikTok, and Facebook are reshaping how consumers engage with brands, blending entertainment, research, and purchasing into a single experience. This shift is changing habits: with social media, time spent researching products goes up, shopping frequency increases, and impulse purchases are more likely.