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Parcel Return Connect

Connecting you to Europe and back

Parcel Return Connect provides simple and hassle-free reverse logistics for you and your customers, with one return label for 27 countries

Could you increase sales by offering a return service? You could build sales, increase customer satisfaction and even drive repeat business with returns. It’s all about making the process of sending goods back fast, effortless and certain – both for you and your customers.

End-to-end

transparency all the way along the process chain

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140,000+

Locations for customers to return parcels across Europe

1

harmonized label for all 27 EU countries OR label-less Returns

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Parcel Return Connect is convenient, efficient and offers all the reassurance you and your customers need for a smooth returns process

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Up to €500 transport insurance as standard for your goods in our network.

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Full track and trace back to your business for both you and your customer.

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Include a return label in the customer's parcel, share it on demand or provide a label-less* option, e.g. QR code.

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Get returned or undelivered parcels re-routed to a different country or warehouse, or consolidated in bulk.

*Label-less returns is already available in multiple markets

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Convenience

Parcel Return Connect handles a parcel’s return journey as simply and effectively as its outbound journey. It can be returned to one of our 140,000+ parcel lockers and ServicePoints, or from the delivery address (in selected markets), returning with the same track and trace visibility every time.

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Efficiency

We've created a self-service portal so your customers can print their own return labels, or you can use eConnect to pre-print a returns label with the delivery. For greater efficiency, we can even hold and collate your returns, or take them to a different destination, if that works better for you.

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Reassurance

By offering parcel returns you’re offering your customers peace of mind. They can buy something from you safe in the knowledge that if it isn't right, they can return it easily and, should you choose, free of charge.

Easier for you

  • Returns Connect offers the efficient, reliable and speedy return of parcels from all the countries we deliver to. And you only need one label to ensure the safe return of your goods from any of them.

  • The Parcel Connect network handles all your returns which means more reliable transit times. 80% of all parcels are shipped back in just 3-5 days from neighbouring countries and 3-5 days from other countries in the network (dependent on origin & destination).

  • Parcels up to 31.5 kg and 120 x 60 x 60 cm are handled as standard by Returns Connect - the same limits that apply to your Parcel Connect deliveries.

  • Your goods matter to us. That’s why Parcel Return Connect provides €500 transport insurance cover while your goods are with us or within our network.

Easier for your customers

  • Your customers want to send goods back hassle-free. With the largest Locker and ServicePoint network in Europe available to them, all shown online via the DHL Access Point Finder, they can drop-off when - and where - it suits them. As soon as they do, you will be notified that the goods are on their way back.

  • Make life easier for your customers with a pre-printed returns label and instructions in the box: Just print them off using eConnect. The label is valid for 6 months and the instruction can be printed in your customer’s language. If the goods are too large to be dropped-off at a DHL ServicePoint, you can add a pick-up flag in the parcel data so your customer can order an ad-hoc returns collection.

    We also off label-less/QR code returns in multiple markets.

  • Both you and your customer can follow any returns end-to-end across Europe using an online track and trace tool. Which means greater certainty for you - and peace of mind for your customer.

  • Returns can be stressful, so Parcel Return Connect provides Customer Service in both your customer’s and your own local language. Because when it comes to service, there should be no barriers.

Explore the full Parcel Connect service offering

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Parcel Connect

Fast and affordable parcel delivery and returns to 28 European countries.

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Parcel Connect Features

The all-in-one solution for European parcel delivery and returns. Here's how it works in six simple steps.

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Parcel Connect Plus (B2B)

Cut costs & simplify B2B e-commerce shipping across Europe with Parcel Connect Plus.

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eConnect

One integration simplifies Parcel Connect & Parcel Return Connect, connecting through a web portal, API, or marketplace plugins.

Don't just take our word for it. Read more from customers using Parcel Connect.