Our Access Points are conveniently located and perfect if your buyers are not home to receive a parcel. Many ServicePoints (Parcel Shops) are open early, until late. Whereas our parcel lockers allow you to send and receive parcels around the clock.
As demand for Out-of-Home parcel collection and drop-off points continues to rise - especially in urban and metropolitan areas - having conveniently located parcel lockers and shops near homes or workplaces is more important than ever. Today’s shoppers expect the flexibility to send, return, and collect parcels with ease. In fact, the availability of their preferred delivery option can even be the deciding factor in completing a purchase on your e-commerce site. Read more about the growing demand for flexible delivery options here.
There’s a growing demand for flexible delivery and returns options
As online shoppers increasingly ask for reliable, affordable, and sustainable delivery and return services - DHL eCommerce supports them by offering convenient and flexible services via the Access Point network. This is also underlined by the results of our series of E-Commerce Trends Reports. Some of the highlights are below:
All stats and figures are taken from the DHL eCommerce Online Shopper Survey conducted between February and March 2025. Respondents were required to have made at least one purchase online within the three months prior to the survey. 70+ questions were asked to 24,000 respondents across 24 countries (1,000 per country) with an equal split across demographics – where possible. The countries chosen for this survey represent some of the most active e-commerce markets across the globe. Where percentages do not equal 100%, this is due to certain questions having multiple-choice options. Where there is a deviation of percentages over 100%, this is due to rounding of answer options. Not all data from the survey is displayed on this page. Country, regional, generational, and shopper profile data is provided, but this does not reach a level of statistical significance to make definitive statements about specific groups globally. Figures are correct at the time of publishing.