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2023 Online Shopper Surveys

The countries selected for the 2023 Shopper Survey reports are all important players in the growth of e-commerce worldwide. These are some of the most mature or rapidly advancing online shopping economies that e-retailers should have in their sights. Read on to see who took part in the Global & European surveys.

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Discover how the world shops online to help build your cross-border business

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IN-DEPTH SURVEY-BASED REPORTS INTO BOTH THE EUROPEAN AND GLOBAL MARKETS

Over 11,500 shoppers in 23 key e-commerce countries worldwide surveyed.

DHL eCommerce commissioned a study into the shopping habits of online customers. The responses have been compiled into two vital reports: an international viewpoint from six global regions, and a deep-dive into the European e-commerce marketplace. With insights on how shoppers think, behave and buy, valuable studies provide practical information to help you build your cross-border sales.

FIND OUT…

WHO

ARE THE BIGGEST CROSS-BORDER SHOPPERS - AND WHAT ARE THEY BUYING?

WHAT

DELIVERY LOCATION OFFERINGS WOULD INCREASE YOUR EUROPEAN & GLOBAL SALES?

WHERE

IN THE WORLD DO 1 IN 4 RESPONDENTS SHOP ONLINE EVERY DAY?

WHY

HIGH DELIVERY COSTS AND PAYING FOR RETURNS IS A BIG TURN OFF WHEN SHOPPING CROSS-BORDERS.

HOW

CAN YOU TAKE THIS INSIGHT TO HELP BENEFIT YOUR E-COMMERCE BUSINESS?


DOWNLOAD YOUR FREE REPORTS TODAY

Both reports are packed with the latest information on e-commerce shoppers’ habits and they’re yours for FREE…


VIEW COUNTRY GUIDES

Every country is different and that is as true for e-commerce as it is for food, culture and language. So, if you’re thinking of selling cross-border, our country guides will help you get started in the most efficient way. Learn more about individual countries and their shopping habits and find specific stats on how online shoppers are buying in a country you want to expand into.