Navigation and Content
Insights

Unpacking Success – Hosted by Pablo Ciano

Real Talk with the Movers of E-Commerce

Welcome to Unpacking Success - the podcast that delivers more than just parcels. Hosted by DHL eCommerce’s CEO Pablo Ciano, we go beyond the bottom line to dig into the real stories behind e-commerce’s biggest wins (and a few glorious fails). From bedroom startups to boardroom legends, our guests share the wild, wonderful, and occasionally weird journeys that got them where they are today. Expect bold ideas, honest insights, and the kind of advice you wish came with your last online order. Whether you're scaling your first business or just here for the logistics gossip, this is your backstage pass to the minds moving e-commerce forward - one box at a time.


Episodes


Season II – streaming now

Season I pulled in more than 7.6 million views on YouTube alone. Now Pablo Ciano, CEO of DHL eCommerce, is back with a new line-up of the people changing how the world shops.

This season, Pablo sits down with Shopify President Harley Finkelstein and applied futurist Tom Cheesewright. He's also joined by leaders from American Eagle Outfitters, Omoda & Assem, Debenhams Group and Amway.

Every episode goes beyond the headlines. The big bets. The hard calls. The moments that nearly broke them. And what they'd tell anyone building a business today.

New episodes stream from 28 September 2026 on YouTube and Spotify.


Guest Highlights – Season 2

Siddharth Dungarwal

Brandon Friez – SVP, Global Logistics & Supply Chain Intelligence, American Eagle Outfitters

Brandon has spent 25 years at American Eagle Outfitters, starting as one of five people building its first website. He's since worked across buying, finance, digital and supply chain, and now leads the logistics and intelligence engine behind one of America's most iconic fashion retailers. From the pandemic pivot to the 2025 tariff shock, Brandon has built a supply chain that treats disruption as an opportunity. He joins Pablo to talk AI as an employee, 150+ patents, and why the calm leader wins the crisis.

Watch Episode 1 (Season 2) now!


Guest Highlights – Season 1

Siddharth Dungarwal

Siddharth Dungarwal – Founder & CEO, SNITCH

Sid is the entrepreneurial force behind SNITCH, one of India’s fastest‑growing men’s fashion brands. As Founder and CEO, he leads the company’s vision across design, manufacturing, and its agile direct‑to‑consumer model. With a sharp focus on trend velocity, vertically integrated operations, and digital-first retail, Siddharth has scaled SNITCH from a startup into a nationally recognised brand—setting new benchmarks for speed, affordability, and relevance in India’s menswear market.

Watch Episode 6 (Season 1) now!

Erdem Inam

Kattleya Manathanya  - Director of Retail & E-commerce, Chia Meng Group

Kattleya is reshaping Thailand’s iconic Golden Phoenix rice brand for the digital age—leading its transformation from a traditional exporter to a vibrant, health-focused, omni-channel business. Her innovative approach blends e-commerce, gamified marketing, and sustainability to connect tradition with the next generation of consumers.

Watch Episode 5 (Season 1) now!

Erdem Inam

Jakub Kloczewiak – Chief Operations Officer, Allegro

Jakub Kloczewiak is the operational force behind Allegro, Central and Eastern Europe’s leading e-commerce platform. As COO, he oversees logistics, fulfilment, and customer experience for millions of users across the region. With a background in customer care and digital transformation, Jakub has helped scale Allegro’s delivery network and integrate key partners like DHL eCommerce Polska—making fast, reliable service a hallmark of the brand.

Watch Episode 4 (Season 1) now!

Erdem Inam

Erdem Inam – CEO Trendyol Group:

Erdem Inan is the CEO of Trendyol Group, one of Türkiye’s leading e-commerce platforms transforming the digital shopping experience.

With a sharp eye for innovation, he’s driven Trendyol’s growth across marketplace, customer experience, and digital marketing.
Erdem is passionate about scaling tech that connects millions of users with what they love - fast, smart, and seamlessly.

Watch Episode 3 (Season 1) now!

Image Nir Debbi

Nir Debbi – co-founder Global-e:

Nir Debbi is the Co-founder and President of Global-e, the tech powerhouse behind seamless cross-border shopping experiences.
A visionary in global e-commerce, Nir has helped redefine how brands connect with international customers. He’s passionate about making online shopping feel local - no matter where in the world you are.

Watch Episode 2 (Season 1) now!

Image Nick Beighton

Nick Beighton – ex-ASOS, Matches and chairman Very Group:

Nick’s career spans from humble beginnings as a KPMG accountant to leading one of the UK’s biggest fashion retailers. But his success story isn’t about spreadsheets - it’s about mindset, adaptability, and a relentless obsession with the customer. He sits in with Pablo to unpack e-commerce success:

Watch Episode 1 (Season 1) now!


Explore even more trends from the current and past reports:


Ship smarter with DHL eCommerce

Running an online business? Let us elevate your online sales with our easy-to-manage e-commerce logistics services. Get reliable, affordable, and sustainable business parcel delivery and returns within your country or around the world.