Where do shoppers prefer to redirect their parcels to – and where globally and in Europe is this most popular?

How do shoppers track and re-direct their parcels – and where globally and in Europe is this the most popular?

How do they prefer to have their items delivered?
|
Home delivery |
Parcel locker |
Parcel shop |
Gen Z |
58% |
13% |
14% |
Millennials |
61% |
12% |
14% |
Gen X |
67% |
11% |
13% |
Baby Boomers |
73% |
9% |
12% |
How do they prefer to return items?
|
Home collection |
Parcel locker |
Parcel shop |
Gen Z |
32% |
27% |
40% |
Millennials |
35% |
23% |
43% |
Gen X |
36% |
19% |
45% |
Baby Boomers |
31% |
15% |
54% |
Where do they redirect their parcels to?
|
Safe place |
Change the delivery day
|
Parcel shop |
Parcel locker |
A neighbor |
Gen Z |
29% |
22% |
19% |
16% |
15% |
Millennials |
27% |
25% |
19% |
15% |
13% |
Gen X |
26% |
27% |
18% |
14% |
15% |
Baby Boomers |
24% |
29% |
18% |
10% |
18% |
How do they prefer to track and redirect their parcels?
|
The delivery provider’s app |
The delivery provider’s website |
The retailer’s app |
The retailer’s website |
Gen Z |
37% |
28% |
12% |
15% |
Millennials |
38% |
28% |
11% |
15% |
Gen X |
36% |
27% |
12% |
16% |
Baby Boomers |
34% |
29% |
10% |
18% |
What is their returns label preference?
|
Label included in their parcel |
Print-at-home label |
Scan a QR code at the drop-off point |
Gen Z |
51% |
16% |
32% |
Millennials |
56% |
16% |
28% |
Gen X |
62% |
15% |
23% |
Baby Boomers |
66% |
17% |
17% |