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Our online repository of documents and data offers you a level of information that is unmatched in the marketplace. Whether you need to understand international shipping terminology or learn more about unacceptable shipments, we make sure the answers are always at your fingertips.

Chargeable Weight

Shipping charges for DHL eCommerce Solutions International packages currently charged on actual weight basis applicable to all International products and services. However DHL eCommerce Solutions reserves the right to charge weight calculated based on the greater of dimensional and actual weight, referred to as Chargeable Weight. Dimensional Weight (kg) = Length x Width x Height (cm3) / 5000.

  • Dimensional weight is based on volume (the amount of space a package occupies). To determine if dimensional weight impacts your package, follow these steps:

    1. Calculate dimensional weight by multiplying length by width by height of each package (cubic size).
    2. Divide the cubic size by 5,000. This is the dimensional weight of your package.*
    3. Compare this number with the actual weight of your package.

    Charges on your invoice will be based on the greater of the two: total actual weight versus total dimensional weight.

    * In accordance with standard industry practice. Chargeable weight is applicable on a per-package basis.

    Dimensional Weight (kg) = Length x Width x Height (cm3) / 5000.

  • The greater of dimensional and actual weight is the chargeable weight.

General Terms & Conditions

Please find the DHL eCommerce Solutions General Terms and Conditions for India as PDF download below.

Prohibited & Restricted Goods

Did you know that nail polish, hair sprays and perfumes can be classified as dangerous goods and therefore are prohibited? If you are thinking of sending such commodities, please seek advice from us. If the goods are hidden, declared incorrectly, completely undeclared, packed or labelled incorrectly, health and safety is compromised and fines may apply.

  • Prohibited – Goods You Are Not Allowed to Send

    • Animals (including insects, hatching eggs)
    • Bullion
    • Counterfeit or pirated goods
    • Currency
    • Dangerous goods, hazardous or combustible materials
    • Drugs and narcotics (illegal)
    • Firearms, weapons, ammunition (including replicas)
    • Human remains (including ashes)
    • Irreplaceable items
    • Knives
    • Negotiable instruments in Bearer Form
    • Pornography
    • Any item(s), the carriage of which is prohibited by any law, regulation or state of any federal, state or local government to or through which the shipment may be carried.
  • Restricted – Goods That Can Be Sent but With Restrictions

    • Alcoholic beverages (e.g. beer, wine, spirits)
    • Animal products, plant products and plants (e.g. animal skins, cotton, seeds, teas)
    • Antiques or Fine Art or Works of Art
    • Collectibles and/or rare items (any item worth more than its original purchase or that is not commonly available)
    • Drugs and pharmaceutical products
    • Foreign lotteries (including circulars)
    • Fur(s)/ivory/endangered animal products
    • Industrial diamonds/carbons
    • Medical samples
    • Milk powder
    • Negotiable instruments in Non-bearer Form
    • Perishable items (e.g. flowers, foodstuffs, items requiring temperature control or special handling)
    • Precious metals and stones (including jewelry)
    • Publications (certain types may be restricted by law)
    • Soil, earth
    • Tobacco
    • Watches, costume jewelry
    • Any aerosols, including: hair spray and deodorants
    • Air bag inflators and modules or seat-belt pretensioners
    • Alcoholic beverages containing > 24% alcohol by volume
    • Batteries classified as dangerous such as wet spillable/non spillable lead-acid/alkaline batteries
    • Batteries/cells including: lithium-ion/polymer/metal – alone and in or with electronic devices
    • Carbon dioxide, solid (Dry Ice)
    • Corrosives such as: acids, corrosive paint and dyes, rust removers
    • Environmental waste including: used engine oil and used or damaged batteries
    • Explosives or ammunition such as: fireworks, flares and sparklers
    • Flammable liquids such as: acetone, lighter fluid, solvent based paints
    • Flammable solids including: magnesium and potassium
    • Gases including: flammable, non flammable, compressed and toxic gases such as fire extinguishers and scuba tanks
    • Infectious and/or biological substances expected to contain pathogens or other agents such as: bacteria, viruses, parasites, prions
    • Matches, lighters or lighter refills including: cigarette lighters containing petrol and butane lighters
    • Oxidizing materials or organic peroxides such as disinfectants and hair dyes
    • Pesticides, toxic herbicides and insecticides or poisons toxic substances

Undeliverable Shipments

Please refer to our General Terms and Conditions, section 6, for details on the handling of undeliverable shipments.