FAQs related to FTL and PTL

The estimated delivery time depends on the route, pick-up date, selected service and operational requirements. For FTL and PTL shipments, DHL Freight defines the lead time during the quotation or booking process and can align the transport plan with the customer’s delivery needs.

The pick-up date is planned based on the route, vehicle availability, cargo type and transport requirements. When requesting a quote, customers can share the preferred pick-up date and time so DHL Freight can propose the best available option.

FTL and PTL transport gives customers flexibility to agree pick-up and delivery timing individually, depending on the route, cargo type and operational availability.

DHL Freight supports direct point-to-point FTL and PTL transport. This helps reduce handling points, improve predictability and keep the shipment moving according to the agreed transport plan.

DHL Road Freight Direct supports shipment status updates and delivery confirmation. Depending on the transport setup, DHL Freight can also provide additional visibility options to help customers stay informed throughout the shipment journey.

GPS tracking is available for selected transport solutions and can be matched to the route, cargo type and security requirements. For high-value or high-risk shipments, DHL Freight also supports enhanced monitoring options agreed individually with the customer.

DHL Freight supports selected high-value and high-risk shipments with transport solutions tailored to cargo type, route and security requirements. Additional monitoring, dedicated transport arrangements or active support can be agreed individually.

DHL Freight offers cargo insurance options tailored to the shipment type, value, route and service conditions. Customers should provide the cargo value and shipment details during the quote request so the right insurance option can be included.

DHL Freight supports dangerous goods transport on selected routes and in line with cargo classification, country regulations and shipment requirements. Customers should provide all required dangerous goods information and documentation during the quote request.

DHL Freight supports selected Pharma, temperature-sensitive and Cool Service shipments with solutions aligned to the required transport conditions, route and equipment availability. Requirements are reviewed individually during the quotation process.

DHL Freight supports customs-related processes for shipments that require customs clearance. Customers should indicate at the quotation stage whether the shipment is customs-relevant and share the available documentation, so the right process can be planned from the start.

DHL Road Freight Direct supports point-to-point FTL and PTL transport across Europe through DHL Freight’s European road freight network and international operational expertise.