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HOW TO PREPARE A CLAIM

Prepare you claim in the form here


Observe that the form should only be used if you want to report a damage. If you have any questions regarding delays or losses, please contact customer service here.
Once we received your claim will we send a confirmation to your e-mail address. If we need additional information we will get back to you. To facilitate the process, we ask you to photograph the damage.


Please note:

  • Hidden damages shall be reported to DHL as soon as possible, but not later than seven (7) days after the receipt of goods
  • Any visible damage, reduction or loss shall be reported immediately upon the receipt of the goods, and be noted on the transport document or in another document
  • A claim invoice that’s received before the case has been approved will be contested and returned 

For more information read our useful downloads.

Prepare you claim using form

here

If the worst happens what should I do?

  • Ask the driver to note the damage on the waybill/handheld computer before you sign for the delivery. Otherwise you will accept the goods in their present condition. If you do not want to accept the shipment due to the damage, you are entitled to reject the delivery before signing for the shipment. File a claim for damage using our claims form. If the shipping charge for the shipment has been paid in another country, please contact the consignor to file a claim.

  • File a claim using DHL Freight’s claims form. Specify the damage and the content, and attach photos of the damage. If the shipping charge for the shipment has been paid in another country, please contact the consignor to file a claim.

  • File a claim for hidden damage within seven days of delivery. File a claim using DHL Freight’s claims form. Specify the damage and the content, and attach photos of the damage. If the shipping charge for the shipment has been paid in another country, please contact the consignor to file a claim.