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Business Help Center

For our current DHL eCommerce business customers and prospects

From details of chargeable weights to data integration options, our Help Center is your hub for the answers to your questions about DHL eCommerce.  

For new customers or potential customers look for more detail about the onboarding process, check out our DHL eCommerce Toolkit

Feedback, Views or Opinions? Go Straight to the Top!

We believe in listening to the voice of our customers. Every piece of feedback is an opportunity to better ourselves. Denise McGrouther, our Managing Director of Australia, is ready to listen to what you have to say.

Are you looking for help with a shipment that is en route?

Let’s get you over to our Tracking and Customer Service areas. Once there, simply enter your tracking number and we’ll help you track down the information you need.