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Request a Pickup Form

To arrange a collection via e-mail simply fill out the form below.

After you have submitted your request, our Customer Service Team will forward a booking confirmation and pickup labels via e-mail within 2 hours, 9 am – 5 pm (Sydney time) Monday to Friday.

Please keep the following considerations in mind:

  • If you have placed your pick up request outside of this time frame, you will receive a response during the next business day
  • Cut off time for same day collection is before 2 pm
  • Collections outside of metro areas may require placing your booking one day in advance before 10 am

For more information please consult our  Service Team or Account Manager for specific time frames for collection in your area.

For more details on how to prepare your shipment, visit our pickup instruction guide.

*Most fields required

Your contact information

Please select salutation

Please enter a contact name.

Please enter a Contact number.

Please enter your email address.

Your company info

Please enter the name of your company.

Please enter the account number

Please enter the street address

Please enter the street address

Please enter the city / suburb

Please enter the state

Please enter the postcode

Shipment details

Please select the outer package type

Please enter the number of outer packages

Please enter the total number of items

Please enter the total weight

Pickup details

Please enter the desired pickup date (format dd/mm/yyyy)

Enter a time between 9 am – 2 pm

Enter a closing time

Please provide additional pickup notes or instructions

If you would like to learn more about how DHL uses your personal data, please read our privacy notice

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