To capitalize on the opportunities presented, the company needed to be able to respond more efficiently to a rapidly expanding business environment, greater operational complexity and increasingly high service expectations.
With both distributor and end-customer orders to manage, the company required a logistics solution capable of offering greater visibility, flexibility and control without disrupting daily operations.
"The implementation of DHL Fulfillment Network enabled us to support this client through a complex transition without any interruption to their operations. Today, they have a more efficient logistics chain, optimized in cost, and ready to support their growth." – Operations Supervisor, DHL Supply Chain Mexico.
Through DHL Fulfillment Network, the company evolved its logistics model into a more agile, digital and scalable operation aligned with its commercial needs and growth plans.
Customer Challenge
Need for improved processes to boost productivity and optimize space.
Need for greater operational flexibility amid volume fluctuations.
Transition to a new logistics model to take place without stopping operations.
DHL Fulfillment Network Solution
Implementation of DHL Fulfillment Network as a flexible operating model.
Technological migration to a cloud‑based WMS with real‑time visibility.
Layout redesign and optimization of picking and auditing processes.
Space and resource model based on real demand.
Customer Benefits
Up to 40% lower costs and improved productivity.
20% to 30% reduction in delivery times and greater visibility.
Digital, flexible and space‑optimized operation (up to 35% smaller area).
Customer Challenge
Logistics optimization and productivity The previous operating model limited process efficiency, causing unnecessary in‑warehouse movement, inefficient space usage, and longer times in key activities such as picking and auditing.
Capacity and adaptation to demand Greater ability to adapt to volume fluctuations was needed, without relying on fixed space allocations and resource structures that increased operational costs.
Operational continuity during transformation It was crucial to transition to a new logistics model without stopping operations. The company needed to continue receiving, processing and shipping orders across both B2C and B2B schemes without affecting the end-customer experience or its distributor network.
The implementation of DHL Fulfillment Network enabled us to support this client through a complex transition without any interruption to their operations. Today, they have a more efficient logistics chain, optimized in cost, and ready to support their growth.
Operations Supervisor, DHL Supply Chain Mexico
DHL Fulfillment Network Solution
DHL Supply Chain worked closely with the client to implement a comprehensive solution through DHL Fulfillment Network, designed to strengthen their operation through technology, efficiency, and scalability.
Complete technological integration The warehouse management system was migrated to a cloud‑based platform, enabling a fully integrated operation with real‑time visibility of inventory, orders and performance. This system supports agile decision making based on reliable data.
More agile layout and processes Through inventory and flow analysis, the warehouse layout was redesigned to reduce unnecessary movement and enable easier access to high‑rotation products. As a result, picking and replenishment activities became faster and more consistent.
On‑demand capacity and resources With the DHL Fulfillment Network model, the client pays only for the space and resources actually used. This structure allows the operation to scale based on demand while maintaining controlled costs and stable service levels.
Digitalized and controlled processes Audits and picking processes evolved from manual to digital workflows with scanning and system validation, increasing operational accuracy and reducing errors.
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The new model allowed this client to focus on commercial strategy and business growth while DHL Supply Chain managed logistics operations with efficiency and consistency, along with these other key benefits.
up to 40%
cost reductions
20% - 30%
Reduced delivery times
35%
reduction of the operational footprint
Reduction of operating costs A flexible model, efficient use of space and elimination of idle capacity allowed cost reductions of up to 40% without compromising service quality.
Greater speed and productivity Standardized and digitalized processes accelerated operations, reducing delivery times between 20% and 30% and improving customer experience.
Smart space utilization and scalability The new layout and inventory optimization reduced the operational footprint by 35%, while DHL Fulfillment Network enabled resource scaling without service disruption.
Real‑time operational visibility Technological integration provided full control over inventory, orders and performance, enabling data‑driven management and better anticipation capabilities.
More reliable execution Digitalization and automated validations strengthened traceability and reduced errors, increasing reliability in every order processed.
