DHL Service Options
Get your shipment delivered exactly the way you want. We offer additional services that cater to a variety of shipment needs, including non-standard delivery options, flexible billing, and emission-reduced shipping.
Review the categories below to customise your shipping experience.
Updated: December 1, 2025
Effective: January 1, 2026
On-demand support for shipment preparation, labelling and paperwork.
| Description | How We Charge | Cost | |
| Packaging | Purchase boxes, polybags and more. We offer a range of DHL branded packaging. | Flyers - 100 Pieces Other Items - In Bulk | 17.50 GBP
Varies |
Additional protection for your valuable goods and documents.
| Description | How We Charge | Cost | |
|---|---|---|---|
| Shipment Protection | Additional protection for your valuable goods. We recommend this comprehensive protection for your valuable or personal consignments, giving you peace of mind in the unlikely event of physical damage or loss. Terms and Conditions apply. | By Shipment Value | 12.00 GBP or 1.5% of insured value if higher |
| Extended Liability | Documents are valuable too! If you are sending valuable documents such as passports, visa applications or regulatory certificates you can extend the DHL standard liability with this service. In the event of full or partial loss to a document shipment, a fixed compensation will be paid. | Per Shipment | 4.50 GBP |
Request ad-hoc Saturday pickup (or delivery) for eligible shipments in selected areas.
| Description | How We Charge | Cost | |
| Saturday Pickup | Shipping on Saturday. In countries where Saturday is not a normal working day, DHL can arrange an ad-hoc pickup of smaller shipments up to 25 kg. The service is available at selected postal locations only. For further details contact Customer Service. | Per Shipment | 25.00 GBP |
| Dedicated Pickup |
If your business needs a dedicated vehicle to collect unusual shipments, or a collection outside normal business hours, we can arrange this for you. For further assistance please contact Customer Service.
| Per Shipment | 26.00 GBP or 0.40 GBP per kg, if higher |
Flexible customs duty and tax billing options that let you decide who pays.
| Description | How We Charge | Cost | |
|---|---|---|---|
| Duty Tax Paid | Duties and taxes can be billed to the shipper or third party. DHL Express can arrange for the shipper or a third party to be billed for any duties and taxes payable at destination, rather than the receiver of the shipment being billed. Charges apply whenever duties, taxes or other regulatory fees occur and shipper has requested that those are to be billed outside of the destination country. | Per Shipment | 16.00 GBP or 2% of the fiscal charge, if higher |
| Duty Tax Processing | Account Holders can speed up clearance. DHL will accelerate the customs clearance process by initiating the payment of duty and tax charges related to a shipment. The recipient is invoiced for the duty and tax amount, allowing payment to be deferred until a mutually agreed date. | Per Shipment | 12.00 GBP or 2.5% of the fiscal charge, if higher |
| Duty Tax Processing | Import Duties and Taxes for Non-Account receivers An administrative charge applies when DHL processes import duties, taxes, or other regulatory charges on behalf of customers who do not hold a DHL account number. | Per Shipment | 11.00 GBP or 2.5% of the fiscal charge, if higher |
Flexible solutions including Saturday service and Hold for Collection.
| Description | How We Charge | Cost | |
|---|---|---|---|
| Neutral Delivery | If you don't want to share the value of the goods with the recipient. This service allows for the delivery of any shipment, without its value being shared or exposed to the recipient. DHL will ensure any paperwork exposing the value of the goods is removed from the shipment prior to delivery. | Per Shipment | 4.00 GBP |
| Saturday Delivery | Have your shipment delivered on a Saturday. We offer Saturday delivery services to key cities in more than 70 countries. To check availability, please contact Customer Service. | Per Shipment | 35.00 GBP |
| Residential Address | Get alerts and scheduling options for home deliveries. Customers shipping to a home or private residence can activate specific delivery options by designating the delivery address as residential. For such shipments, DHL will proactively notify the receiver via email or SMS about the shipment’s progress. Receivers can then select the most suitable delivery option on the On Demand Delivery website. | Per Shipment | 4.50 GBP |
| Direct Signature | When you want to be sure the package is in the right hands. If you are sending sensitive documents or high value contents you can request DHL to obtain a direct signature from the consignee or a representative at the delivery address. DHL will ensure your shipment is not re-directed, or delivered at an alternative address. | Per Shipment | 4.00 GBP |
| Dedicated Delivery | We can make special delivery arrangements when needed. At customer’s request, an immediate or non-routine, once only delivery of a shipment within a normal working day or a bank holiday that involves a specific vehicle such as a tail lift truck or more than one courier. For further assistance please contact Customer Service. | Per Shipment | 35.00 GBP or 0.40 GBP per kg, if higher |
| No Signature Required | Recipients can authorise delivery without a signature. When selected, DHL is authorised to complete delivery, or leave the shipment in a designated place, without a delivery signature. | Per Shipment | No Charge |
| Adult Signature | Delivery of a consignment to an adult. DHL will obtain a delivery signature from an adult at the stipulated delivery address. | Per Shipment | 4.50 GBP |
| Hold for Collection | Hold for collection at DHL facility. We’ll notify you. Hold my shipment at the DHL delivery facility at the destination for consignee collection. DHL will notify the receiver when the shipment is ready to be collected. | Per Shipment | No Charge |
A range of value-added services including GoGreen Plus for emission-reduced shipping, and billing changes on request.
| Description | How We Charge | Cost | |
|---|---|---|---|
| GoGreen - Carbon Reduced | Reduce CO2e emissions related to your shipments air emissions. When selected, DHL will reduce (inset) CO2e emissions from air transport through the purchase of Sustainable Aviation Fuel (SAF). Sustainable Aviation Fuel can reduce lifecycle emissions by around 80% compared to traditional jet fuel. The GoGreen Plus - Carbon Reduced service, supports Scope 3 emissions reductions applying a Book and Claim mechanism. Emissions reductions allocated to our customers are audited separately by a third-party auditor and certified through a GoGreen Plus certificate. Contact your Sales Representative for further information | Destination Dependent Per Consignment | Minimum charge of 0.24 GBP per kg |
| Change of Billing | When changes to your billing invoice are required. This applies when a customer requests a change of defined billing information on an already issued invoice, which will result in a reissuing of the invoice and, in case of an account change, crediting of the old account and debiting of the new. | Per Shipment | 10.00 GBP |
- Charges for Optional Services are in addition to applicable transportation charges.
- Service availability is based on shipment origin and destination. Some services may not be available in all service areas.
- Not all Optional Services are available for every shipment or in every country.
- Services are subject to DHL Terms and Conditions.
Choose the Best DHL Express Solution for You
* All discounts are based on shipment volume and profile information provided. DHL may adjust this discount upon thirty (30) days written notice. Terms and conditions apply.