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Contact DHL Express

DHL Express customer service keeps your shipments – and your business – moving

Choose a topic below to manage a shipment, get started with DHL Express or find quick answers.

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Our Digital Assistant is available 24/7 to answer your questions.

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Track Your Shipments with Our Mobile App or via WhatsApp

Download our mobile app or chat with us on WhatsApp

  • Our WhatsApp Digital Assistant is available 24/7 to track your shipments, subscribe to shipment notifications, and answer your questions. Simply add the DHL Express WhatsApp number +61 0419 558 256 to your phone contacts and start a WhatsApp chat!

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Looking for more help? Choose from the other options below.

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Contact DHL Express about shipment tracking

Provide the tracking number for your shipment to enable us to deal with your inquiry promptly 

Please enter your tracking number.

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Verify your email address.

Please enter your ZIP code.

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Please enter your account number.

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Contact DHL Express about a scheduled pickup

Email us and a Customer Service Advisor will be in touch within 1 working day. 

Please enter your pickup reference number.

Please enter your tracking number.

Please enter your company name.

Please enter your name.

Please provide the pickup address.

Please enter your ZIP code.

Please select your location.

Please enter your phone number.

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Verify your email address.

Please provide destination country.

Please provide details for the destination

Please provide the contents of the package(s)

Please provide the number of boxes.

Please provide the weight of the package

Please provide the dimensions of your package.

Please provide the shipment value.

Please provide the Pickup Window.

Please enter your account number.

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Package Tracking

Looking for the latest status on a shipment? Use this form to track your DHL Express shipment. Please share as much detail as possible so we can assist you quickly.

Courier Pickup

Need help with a scheduled pickup? Use this form if your inquiry relates to an existing DHL Express pickup booking. Providing full details helps us resolve your request faster.

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Contact DHL Express about shipping enquiries

For support with any shipping needs, please complete the form below.

Please enter your tracking number.

Please enter your name.

Please enter your email address.

Verify your email address.

Please enter your ZIP code.

Please select your location.

Please enter your phone number.

Please enter your account number.

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Thank you for submitting an enquiry.

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Feedback form

Your feedback helps us improve our service, so tell us about your experience with DHL Express.

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Shipping

Use this form for questions about how to ship with DHL Express. We’re here to help you deliver with confidence.

Feedback

Tell us how we’re doing. We value your feedback and appreciate you taking the time to share your experience with DHL Express. Your input helps us improve.

Rate Quotes

You can get an instant DHL Express shipping quote online by entering your shipment details.

Open An Account

Take advantage of exclusive benefits and open a DHL Express Business Shipping Account today for fast, international shipping.

Billing Assistance

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Customer Service
13 14 06 (local call center)

+61(7)3724 5700 (international)

Additional DHL Express Support
The following teams may be contacted directly for associated topics. Hours of operation vary.

  • Open a Business Account
    1800 238 233
    0830 - 1630 AEST, Mon to Fri

Monday - Friday: 7:00am – 8:00pm AEST

Saturday / Public Holidays: 8:00am – 4:00pm AEST

Sunday: Closed

DHL Express Australia
Building 3/283
Coward St, Mascot
NSW 2020

We're closed on these holidays.

  • New Year's Day - Jan 1
  • Australia Day - Jan 26
  • Good Friday - Apr 3
  • Easter Saturday - Apr 4
  • Easter Sunday - Apr 5
  • Easter Monday - Apr 6
  • ANZAC Day - Apr 25
  • Christmas Day - Dec 25
  • Boxing Day - Dec 28