Frequently Asked Questions

Find the answers to the most commonly asked questions about using DHL Express’ International products and services.

Getting Started

Get your first DHL Express shipment right with simple steps to ensure safe, on-time delivery.

What Can I Ship?

Check if your shipment is prohibited, restricted, or requires approval, including dangerous goods guidance.

Journey of a Package

Follow our step-by-step guide from packing and booking through to final delivery.

Shipping Value Protection

What it covers, exclusions, costs, and how to claim for shipment protection.

Sending and Returns

Learn how to book, track, deliver, return, and manage shipment issues step by step.

Customs Questions

A simple guide to customs for both personal and business shipping needs.

What Documents Do I Need?

Discover the paperwork you need, from shipping labels to customs documents and licences.

EORI Numbers for European Shipping

Exporting or importing to the EU? Learn what an EORI number is and how to get one.

Managing Your Account

Billing, payments, charges, and how to get the most from your online account.

Are You Looking For Help With A Shipment In Transit?

Let’s get you over to our Tracking and Customer Service areas. Once there, simply enter your tracking number and we’ll help you track down the information you need.

Tracking

Expecting a shipment? Take control with flexible delivery options, including choice of day and time

Customer Service

Tracking online is the fastest way to check the status of your shipment(s). No account, no password and no phone calls required. All you need is the waybill number(s)