Managing Your Account

DHL Express offers four main payment options for transport charges:


• Online via DHL MyBill
• Online via Payment Portal 
• Bank Transfer
• BPAY
• By Phone

You may pay your invoice via bank transfer using the below information:

Account Name: DHL Express (Australia) Pty Ltd

BSB: 012-903

Account: Unique bank details on your invoice

Reference: Your DHL account or invoice number

Payment remittance information should be submitted to au.remittance@dhl.com.

You can pay by phone by calling: 1300 301 307 

Please use the unique Biller Code and Reference on your DHL Invoice

No. You only need a credit card to pay for shipments.

DHL Express adjusts its prices annually to address inflation and help maintain service quality. This takes into account factors such as:

• Currency dynamics
• Administrative costs linked to regulation and security
• Continued investment in air and ground networks
• Technology and service improvements

You can use DHL Express online tools to get a rate quote or calculate shipping costs:

• Rate Quote and Transit Time
• Create a shipment

There are rate changes for some Optional services, Surcharges and Customs services:

• Adult Signature
• Address Correction
• Change of Billing
• Consumer Goods
• Dangerous Goods
• Direct Signature
• Dry Ice
• Duty Tax Processing: Account and Non-account holders
• Non-Stackable Pallet
• Residential Address
• Shipment Value Protection

You can review the full list of Optional Services and Surcharges offered in the DHL Express Service and Rate Guide 2026

Some optional services, surcharges and customs service charges have been introduced as part of the annual rate update. These include:

• Customs Physical Intervention charge

Non-Conveyable Piece will be split into 2 separate billing charges.

• Non-Conveyable Piece (Weight)
• Non-Conveyable Piece (Irregular) which will now incur a surcharge
• There is one change in how we will charge for an Oversize Piece. This will now apply also to the second longest side of the shipment.

Duty Tax Processing will be called Duty Tax Processing: Account Holders and Duty Tax Processing: Non-Account Holders.

Check the DHL Express Service and Rate Guide 2026 for full details.

Yes. The new standard rates are reflected in DHL shipping systems from January 1 each year.

The login process is changing to improve security and simplify access across DHL Express applications, portals, and tools.
The updated process includes:

• Multi-Factor Authentication (MFA) for enhanced security
• Enhanced monitoring for fraudulent or suspicious behavior
• One set of credentials for registration, login, and profile management across multiple DHL Express applications and tools

When you receive the initial email describing the changes, you can expect to experience the new login process within about two to three weeks.

If you are already registered with DHL Express, you may receive email notifications before changes are applied to your login process. If you haven’t seen these emails, what you need to know is that you will log in as normal and then be prompted to go through the new Multi-Factor Authentication security process as part of the transition.

If you have accepted cookies for DHL Express, you should usually only see the double login once.

If you do not allow cookies or have not accepted all cookies from DHL Express, you will continue to see multiple login steps until the update process is complete.

If you are a corporate customer, check with your company’s internal email security team. The one-time password may be blocked by:

• Firewalls
• Spam filters
• Content filtering
• VPNs
• Proxies

Log in to DHL Express, then:

1. Select My Profile from the top navigation
2. Select DHL Express Login Profile

If you have additional questions, contact customer service.